Salesforce Functional Consultant at LTM INC

Victoria, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 26

Salary

60000.0

Posted On

24 Sep, 26

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

What you’ll doEngage with business stakeholders across the environment to understand business needs, customer journeys and operational processes
Lead business analysis, requirements gathering and process discovery
Translate business requirements into clear user stories, acceptance criteria and process flows
Map current and future-state processes and identify opportunities to improve customer and business outcomes
Develop high-level Salesforce solution approaches across Sales Cloud and Service Cloud
Work with architects and technical teams to validate solutions and support story sizing and estimation
Manage and prioritise the product backlog, ensuring requirements are well defined and ready for delivery
Work closely with Salesforce developers, architects, testers and delivery teams throughout the lifecycle
Produce high-quality functional documentation, process maps and supporting solution documentation
Facilitate workshops and stakeholder discussions to drive alignment and make informed decisions
Provide functional leadership and guidance across Salesforce transformation initiatives

What you’ll bring10+ years of Salesforce experience, with strong functional consulting experience
Solid experience across Sales Cloud and Service Cloud
Strong business analysis and stakeholder management capabilities
Experience working within complex enterprise environments, ideally insurance or financial services
Strong understanding of customer-facing processes and service journeys
Proven experience with user stories, story mapping, backlog management and process mapping
Ability to translate business requirements into high-level Salesforce solutions
Experience working with technical teams on solution sizing, estimation and delivery
Strong Agile delivery experience
Excellent communication skills, with the ability to work confidently with both senior business stakeholders and technical teams

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

What you’ll doEngage with business stakeholders across the environment to understand business needs, customer journeys and operational processes
Lead business analysis, requirements gathering and process discovery
Translate business requirements into clear user stories, acceptance criteria and process flows
Map current and future-state processes and identify opportunities to improve customer and business outcomes
Develop high-level Salesforce solution approaches across Sales Cloud and Service Cloud
Work with architects and technical teams to validate solutions and support story sizing and estimation
Manage and prioritise the product backlog, ensuring requirements are well defined and ready for delivery
Work closely with Salesforce developers, architects, testers and delivery teams throughout the lifecycle
Produce high-quality functional documentation, process maps and supporting solution documentation
Facilitate workshops and stakeholder discussions to drive alignment and make informed decisions
Provide functional leadership and guidance across Salesforce transformation initiatives

What you’ll bring10+ years of Salesforce experience, with strong functional consulting experience
Solid experience across Sales Cloud and Service Cloud
Strong business analysis and stakeholder management capabilities
Experience working within complex enterprise environments, ideally insurance or financial services
Strong understanding of customer-facing processes and service journeys
Proven experience with user stories, story mapping, backlog management and process mapping
Ability to translate business requirements into high-level Salesforce solutions
Experience working with technical teams on solution sizing, estimation and delivery
Strong Agile delivery experience
Excellent communication skills, with the ability to work confidently with both senior business stakeholders and technical teams