Salesforce Functional Lead at Capgemini Portugal

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Business Analysis, Process Definition, Requirements Gathering, Sales Cloud, Service Cloud, Fit Gap Analysis, Technical Requirements, Consulting, Workshop Facilitation, User Acceptance Testing, Data Integrity, System Administration, Dashboard Creation, Troubleshooting, Integration

Industry

IT Services and IT Consulting

Description

Salesforce Functional Lead Job requirements- 5+ Yrs. Salesforce project experience 4-6 Yrs. Business Analyst experience 4-6 Yrs. Salesforce (Functional) experience • Multiple experiences with process definition and design, requirements definition, business analysis, fit gap analysis and mapping • Understand all aspects of Sales and Service business processes and how Salesforce Sales and Service cloud. • Experience aligning SFDC technologies with both, prospect business goals and technical requirements. • Technical and business requirements gathering, and effective positioning of SFDC solutions to meet those requirements. • At least 5 years of Salesforce implementation experience which should include One full cycle Salesforce Sales implementation experience. • Functional configuration and/or design experience in one or more Salesforce suite of products (Sales, Service, Experience etc.) • Proficient in Microsoft Word, Excel, PowerPoint. • Strong communication, listening and presentation skills with internal and external stakeholders • Significant Consulting/client facing background, Expertise in workshop facilitation and information elicitation in large group settings • Work with clients and end users to gather, understand and define business requirements • Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality • Create customized reports and dashboards to visualize key business metrics • Maintain database integrity and accuracy via data cleansing, data uploads and data exports • Assist with release evaluations including defining scope and priorities for system initiatives • Maintain all system documentation and SFDC policies/procedures • Troubleshoot production issues in a timely manner and provide internal support when needed • Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues • Oversee integrated business applications and ensure they function • Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsibilities

The Salesforce Functional Lead will work with clients and end users to gather and define business requirements while assisting with ongoing system administration. They will also create customized reports and dashboards to visualize key business metrics and troubleshoot production issues.