Key Responsibilities

• Partner with business stakeholders to understand requirements, facilitate discovery workshops, and design scalable Salesforce and Commerce Cloud solutions that deliver business value.
• Translate business needs into functional designs, user stories, acceptance criteria, and platform enhancements aligned to business priorities.
• Configure and optimise Commerce Cloud capabilities including storefronts, product catalogues, pricing, promotions, merchandising, search, customer journeys, checkout, and order experiences.
• Lead solution design decisions across Salesforce, balancing business objectives, customer experience, platform capability, scalability, security, and maintainability.
• Support end-to-end B2B and B2C commerce journeys and integrations across Commerce Cloud, Salesforce CRM, Revenue Cloud, ERP, payment, and order management platforms.
• Design and maintain Salesforce data structures, security models, sharing frameworks, and governance standards to support current and future business needs.
• Monitor system performance, troubleshoot platform and automation issues, analyse debug logs, and partner with technical teams to resolve complex problems.
• Drive continuous improvement initiatives that enhance digital customer experiences, operational efficiency, automation, reporting, and platform adoption.
• Ensure high standards of data quality, platform reliability, security, and compliance with Salesforce and enterprise architecture principles.

Key Responsibilities

• Partner with business stakeholders to understand requirements, facilitate discovery workshops, and design scalable Salesforce and Commerce Cloud solutions that deliver business value.
• Translate business needs into functional designs, user stories, acceptance criteria, and platform enhancements aligned to business priorities.
• Configure and optimise Commerce Cloud capabilities including storefronts, product catalogues, pricing, promotions, merchandising, search, customer journeys, checkout, and order experiences.
• Lead solution design decisions across Salesforce, balancing business objectives, customer experience, platform capability, scalability, security, and maintainability.
• Support end-to-end B2B and B2C commerce journeys and integrations across Commerce Cloud, Salesforce CRM, Revenue Cloud, ERP, payment, and order management platforms.
• Design and maintain Salesforce data structures, security models, sharing frameworks, and governance standards to support current and future business needs.
• Monitor system performance, troubleshoot platform and automation issues, analyse debug logs, and partner with technical teams to resolve complex problems.
• Drive continuous improvement initiatives that enhance digital customer experiences, operational efficiency, automation, reporting, and platform adoption.
• Ensure high standards of data quality, platform reliability, security, and compliance with Salesforce and enterprise architecture principles.