About The Role

This is a Salesforce-focused business systems role where you'll work closely with stakeholders across the business to improve, optimise, and enhance Salesforce. Rather than being a developer, you'll primarily configure and extend the platform using Salesforce's low-code capabilities, ensuring it continues to meet business needs and deliver an exceptional user experience.

The role also has ownership of Salesforce data quality, security, reporting, automation, and platform governance. You'll help design scalable solutions across Sales Cloud, Service Cloud, and Experience Cloud, while supporting ongoing releases, system enhancements, and continuous improvement initiatives.

Working at the intersection of business and technology, you'll play a key role in improving business processes, driving platform adoption, enhancing customer and partner experiences, and ensuring Salesforce remains secure, reliable, and aligned to organisational objectives.

What you’ll do

You'll act as the bridge between the business and technology teams, gathering requirements, running workshops, designing solutions, and translating business challenges into scalable Salesforce configurations across Sales Cloud, Service Cloud, and Experience Cloud.

Key Responsibilities

• Partner with business stakeholders to understand requirements, facilitate workshops, and translate business needs into scalable Salesforce solutions.
• Lead functional solution design, configuration, and enhancement activities across Sales Cloud, Service Cloud, and Experience Cloud.
• Design and maintain Salesforce data models, security frameworks, sharing settings, and platform governance controls.
• Configure and optimise workflows, automation, reporting, dashboards, and user experiences using Salesforce's low-code capabilities.
• Manage and enhance customer and partner portals within Experience Cloud, including branding, audience targeting, and access controls.
• Deliver platform improvements and release activities in line with business priorities and project roadmaps.
• Monitor platform performance, investigate issues, analyse debug logs, and work with technical teams to resolve system and automation-related problems.
• Maintain high standards of data quality, platform reliability, security, and compliance with Salesforce best practices and enterprise architecture standards.
• Drive continuous improvement initiatives that improve user adoption, operational efficiency, reporting capability, and business outcomes.

About The Role

This is a Salesforce-focused business systems role where you'll work closely with stakeholders across the business to improve, optimise, and enhance Salesforce. Rather than being a developer, you'll primarily configure and extend the platform using Salesforce's low-code capabilities, ensuring it continues to meet business needs and deliver an exceptional user experience.

The role also has ownership of Salesforce data quality, security, reporting, automation, and platform governance. You'll help design scalable solutions across Sales Cloud, Service Cloud, and Experience Cloud, while supporting ongoing releases, system enhancements, and continuous improvement initiatives.

Working at the intersection of business and technology, you'll play a key role in improving business processes, driving platform adoption, enhancing customer and partner experiences, and ensuring Salesforce remains secure, reliable, and aligned to organisational objectives.

What you’ll do

You'll act as the bridge between the business and technology teams, gathering requirements, running workshops, designing solutions, and translating business challenges into scalable Salesforce configurations across Sales Cloud, Service Cloud, and Experience Cloud.

Key Responsibilities

• Partner with business stakeholders to understand requirements, facilitate workshops, and translate business needs into scalable Salesforce solutions.
• Lead functional solution design, configuration, and enhancement activities across Sales Cloud, Service Cloud, and Experience Cloud.
• Design and maintain Salesforce data models, security frameworks, sharing settings, and platform governance controls.
• Configure and optimise workflows, automation, reporting, dashboards, and user experiences using Salesforce's low-code capabilities.
• Manage and enhance customer and partner portals within Experience Cloud, including branding, audience targeting, and access controls.
• Deliver platform improvements and release activities in line with business priorities and project roadmaps.
• Monitor platform performance, investigate issues, analyse debug logs, and work with technical teams to resolve system and automation-related problems.
• Maintain high standards of data quality, platform reliability, security, and compliance with Salesforce best practices and enterprise architecture standards.
• Drive continuous improvement initiatives that improve user adoption, operational efficiency, reporting capability, and business outcomes.