Salesforce Junior Administrator at ERM

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Sales Cloud, Marketing Cloud, Data Management, User Support, Configuration, Reporting, Dashboards, Documentation, Communication, Agile, APIs, Integrations, Customer Service, Data Security, Problem Solving

Industry

Business Consulting and Services

Description

About ERM ERM is the world’s largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients — and the planet. Role Purpose The Salesforce Junior Administrator will provide day-to-day production support and basic configuration for ERM’s Salesforce platform, including Sales Cloud and Marketing Cloud Account Engagement (MCAE). This role focuses on ticket resolution, user support, and maintaining data integrity, while assisting with minor configuration changes and deployment activities. The Salesforce Junior Administrator will help ensure smooth operations, timely issue resolution, and adherence to governance standards. Key Responsibilities Provide first-line support for Salesforce users, resolving tickets promptly and escalating complex issues as needed. Perform minor configuration tasks (e.g., fields, page layouts, reports, dashboards, flows). Run reports and build dashboards to support business needs and ensure accurate data insights. Assist with data management activities, including imports, exports, deduplication, and quality checks. Monitor system health, storage, and performance; report anomalies to senior team members. Support deployment activities, including sandbox refreshes and change set management. Maintain documentation of configuration changes and support processes. Assist with user and license management, including profile updates and permission assignments. Collaborate with developers and testers during Agile cycles for UAT and releases. Stay informed on Salesforce releases and assist in testing new features. Uphold data security and privacy standards during all support activities. Skills & Experience 1–3 years of experience in Salesforce administration or support. Hands-on experience with Salesforce Sales Cloud and MCAE and/or Net Zero Cloud is a plus Basic understanding of Salesforce security model and data management best practices. Experience supporting end-user tickets and providing effective customer service. Proficiency in creating reports and dashboards in Salesforce. Strong documentation and communication skills. Ability to manage multiple priorities and meet deadlines. Exposure to Agile/Scrum methodologies preferred. Basic understanding of APIs and integrations desirable. Salesforce Certified Administrator (required). Comfortable working across global time zones Working Model Hybrid (Gurugram + remote), aligned to global collaboration windows; occasional extended hours for cross-time-zone work. Late Shifts for extended coverage: 2:00 PM – 11:00 PM IST 5:00 PM – 2:00 AM IST Shift assignments depend on role requirements and global project alignment. As processes mature and automation increases, reliance on shifts will reduce. Candidates may be invited to complete an online assessment as part of our recruitment process. All personal information will be handled confidentially and in compliance with data protection laws. At ERM, sustainability is our business. We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a “boots to boardroom” leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet. ERM Homepage Explore All Open Roles Explore Early Careers Roles Explore Experienced Professional Roles Explore Partnership Roles

Responsibilities

The Salesforce Junior Administrator will provide day-to-day support for ERM’s Salesforce platform, focusing on ticket resolution and user support. They will also assist with minor configuration changes and ensure data integrity.