As the Salesforce Lead, you will:

• Own the Salesforce roadmap alongside the CTO: prioritise, sequence and communicate what's coming and why.
• Lead, mentor and grow a team of 2–3 admins/developers; set standards for release management, documentation and code quality.
• Build it yourself: declarative configuration, Flow, Apex, LWC, integrations and data modelling.
• Partner with Sales, Service, Marketing, Legal & Compliance and Finance to gather requirements and deliver solutions that actually get adopted.
• Design, deploy and optimise Service Cloud Voice / Salesforce Voice for our contact centre — routing, telephony integration, agent experience, call analytics.
• Keep the platform compliant and audit-ready: permissions, data access, retention, and controls that satisfy Legal & Compliance in a regulated financial services environment.
• Manage the release cycle, sandbox strategy and third-party AppExchange/vendor relationships.
• Monitor org health, technical debt and licence utilisation, and make the case for change when it's needed.

Requirements

Essential:

• 5+ years working on Salesforce, including significant time as a senior administrator or technical lead.
• Strong Apex, SOQL and Flow skills — you can build, review and debug production code.
• Deep administration capability: security model, sharing, data management, deployment tooling.
• Experience leading or mentoring other Salesforce professionals.
• Track record working directly with multiple business functions and translating their needs into a coherent platform, not a pile of one-off requests.
• Salesforce Voice / Service Cloud Voice or contact centre platform experience (CTI, omni-channel routing, telephony integration).
• Comfortable planning: roadmaps, estimates, trade-offs, and explaining technical decisions to non-technical stakeholders.
• Salesforce Administrator and Platform Developer I Certifications.

Nice to have:

• Financial services, fintech, trading or other regulated industry background.
• Sales Cloud, Service Cloud, Marketing (Cloud and/or thirdparty) and Experience Cloud exposure.
• CI/CD for Salesforce (Gearset).
• Advanced Administrator, Platform Developer II, or Application/System Architect certifications.
• Integration experience with middleware, APIs or data platforms.