QUALIFICATIONS

• 8-12 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Salesforce knowledge and experience highly desired
• Demonstrates general understanding of SaaS platforms including but not limited to Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Pardot technologies.
• Ability to define work processes and lead team members in successful implementation and ongoing execution
• Ability to develop individuals and teams
• Excellent oral and written communication skills
• Excellent organizational skills
• Working directly with business clients and IT counterparts who work US hours
• Demonstrated preferred skills in managing dev / ops in a complex salesforce environment
• Preferred experience in developing / delivering salesforce in an agile environment managing parallel sprints

• Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
• Conveys general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
• Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
• Utilizes conceptual knowledge of architecture standards and database and operating systems.
• Promotes problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
• Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
• Applies knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents.
• Delivers high level business requirements and provides options analysis.