About the job

We are excited to announce an opportunity for a Salesforce Marketing Automation Specialist to join our dynamic team at Nucleus Network.

As the only global phase 1 clinical trials specialist with facilities in Australia, the USA and the UK, we are committed to "advancing medicine and improving lives" by attracting exceptional talent.

Since our founding in 2004, Nucleus Network has successfully conducted over 1,500 phase 1 clinical trials for biotechnology and pharmaceutical companies from the USA, Europe, Australia, Japan, South Korea, Taiwan and China.

Our organisation is characterised by our core values, outstanding work culture, dedication to staff development, and commitment to providing an optimal work environment.

Join us on this exciting journey of growth and gain world-class experience working with some of the most innovative biotechnology and pharmaceutical companies globally.

About the Role

The Salesforce Marketing Automation Specialist will join our Information Technology & Digital team and play a critical role in designing, implementing and optimising our marketing automation and CRM ecosystem.

Working closely with Marketing, Participant Recruitment, IT and external partners, you will drive engagement, improve campaign performance and support business growth through Salesforce, Marketing Cloud and data-driven solutions. You will own the marketing technology ecosystem from web-based lead capture through to CRM integration, helping shape the full customer lifecycle from acquisition and nurturing through to retention and re-engagement.

Key Responsibilities

• Own the strategy, design and day-to-day management of Salesforce Marketing Cloud and Salesforce Data Cloud.
• Design, build and optimise email and SMS journeys including welcome, nurture, re-engagement, on-study and post-study communications.
• Lead marketing technology stack optimisation in collaboration with IT and external partners.
• Own and optimise web form capture across digital properties to support volunteer and lead acquisition.
• Administer and develop FormAssembly, including form design, conditional logic and secure data handling.
• Design and maintain integrations between FormAssembly, Salesforce, Zapier and related systems.
• Manage Salesforce Data Cloud and Salesforce Personalization to support advanced segmentation and real-time customer experiences.
• Oversee database quality, governance, preference management and compliance requirements.
• Deliver meaningful dashboards, reporting and insights covering audience growth, engagement, conversion and retention.
• Champion testing and optimisation through A/B testing and experimentation.
• Coordinate external vendors and managed service providers.
• Ensure compliance with privacy and communication regulations across multiple regions.