Salesforce Marketing Cloud Developer at Telstra

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Marketing Cloud, AMPscript, SQL, Customer Journey Mapping, CRM Automation, Data Segmentation, Multi-channel Communication, Data Modeling, QA Processes, Technical Design, Lifecycle Orchestration, Stakeholder Management

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 7 July 2026 11:59pm Job Title Salesforce Marketing Cloud Developer Job Summary Job Description About Belong Belong's purpose is to help more Aussies participate in the digital world. Our lives are pretty online these days, and most people just want a simple, affordable way to get connected. So, we put the good stuff first (hello, unlimited home internet and mobile data banking). We don’t tie you down (seeya later, lock-in contracts). And we’re only a call, chat or email away if you need us. Backed by Telstra Telstra started Belong in 2013 to offer simple, affordable telco products with great coverage and security. What is the focus of the role? As a Salesforce Marketing Cloud Developer, you’ll be responsible for designing, building and optimising customer communications across the lifecycle using Salesforce Marketing Cloud. You’ll bring customer journeys to life through personalised, data-driven communications—ensuring every interaction is timely, relevant and aligned to both customer experience and commercial outcomes. You’ll bring customer journeys to life through personalised, data-driven communications—ensuring every interaction is timely, relevant and aligned to both customer experience and commercial outcomes. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) What You’ll Do You’ll join the Belong Marketing Team, working within the Customer Communications function to deliver high-quality, scalable and compliant CRM experiences. Collaborating closely with Campaign Managers, Digital, Product and Data teams, you will be responsible for the technical design and execution of lifecycle communications across Email, SMS and other outbound channels. Your work will ensure our communications are built efficiently, powered by clean data, and continuously optimised to improve customer engagement and business performance. Key Responsibilities Reporting into the Customer Communications Manager, your role as a Salesforce Marketing Cloud Developer will: Own the design and build of customer journeys and campaigns in Salesforce Marketing Cloud, delivering end-to-end automation across lifecycle and campaign activity. Develop personalised and dynamic communications, leveraging AMPscript, SQL and data extensions to enable segmentation, targeting and real-time content. Partner with Campaign Managers and stakeholders to translate campaign briefs into scalable, high-quality technical builds across channels including Email, SMS and Push. Support lifecycle orchestration and optimisation, ensuring journeys are effectively triggered, sequenced and continuously improved through testing and performance insights. Build and maintain data models and integrations, ensuring data integrity, accuracy and accessibility across Marketing Cloud and connected systems. Drive platform governance and best practice, including naming conventions, documentation, QA processes and compliance with privacy and regulatory requirements (e.g. TCP, ACL & Spam Act). Identify and implement improvements in automation and personalisation, leveraging new platform capabilities to enhance efficiency and customer experience. Collaborate cross-functionally with Digital, Product and Data teams to integrate marketing automation into broader customer and digital experiences. Monitor and troubleshoot campaign performance, proactively resolving issues and optimising builds to improve delivery, engagement and conversion. About you You are a technically strong and detail-oriented developer with a passion for building high-quality customer communications. You enjoy solving complex problems and translating business requirements into scalable marketing solutions. You thrive in a fast-paced, collaborative environment and are comfortable working across both technical and non-technical stakeholders to deliver outcomes. Essential: 3–5+ years’ experience working with Salesforce Marketing Cloud or a similar marketing automation platform. Proven experience building and managing automated customer journeys and campaign executions. Strong experience working with customer data, segmentation and data-driven marketing programs. Proficiency in AMPscript and SQL, with experience querying and transforming data for marketing use cases. Strong understanding of data structures, segmentation and personalisation techniques. Experience building and optimising multi-channel CRM communications (Email, SMS, Push, etc.). Knowledge of marketing automation best practices, including testing, QA and journey orchestration. Strong problem-solving skills, with the ability to diagnose and resolve technical issues quickly. Effective communication skills, translating technical concepts into clear, actionable insights for stakeholders. Ability to manage multiple priorities in a fast-paced environment with strong attention to detail. It’s highly encouraged to include your CV to support your application. We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

Design, build, and optimize automated customer journeys and personalized communications across Email, SMS, and Push channels. Manage data models and platform governance to ensure high-quality, compliant CRM experiences.