Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.
What’s the job?
Are you a tech-savvy problem solver with a passion for improving digital systems and enhancing user experiences? We’re looking for a Salesforce Marketing Cloud Specialist (internally known as a Conversion System Technical Specialist) to lead the implementation, optimisation, and evolution of our Salesforce Marketing Cloud solutions that support future student engagement. In this key role, you’ll collaborate with internal teams to streamline recruitment workflows, ensure seamless system integrations, and bring technical expertise to every stage of the student journey. You’ll also play a critical role in analysing performance, identifying opportunities to boost conversion rates, and refining campaigns to deliver stronger results. If you’re ready to make an impact through innovative technology and smart process improvement, we want to hear from you.
Accountabilities:

Salesforce Marketing Cloud System Management

• Use the full suite of Salesforce Marketing Cloud (Journey Builder, Email Studio, Mobile Studio, and Advertising Studio) to optimise enrolment conversion, user engagement, and overall ROI.
• Take responsibility for the hands-on administration, implementation, and continuous improvement of Salesforce Marketing Cloud solutions based on evolving business requirements. This includes designing journeys, integrating data, and creating tailored flows that meet recruitment objectives.

Sales Conversion and Process Optimisation

• Provide strategic recommendations on ways to improve productivity, balancing service levels with cost efficiency, while ensuring the delivery of high-quality campaigns.

Documentation

• Develop and maintain documentation outlining best practices, process flows, and system configurations for future reference and training.

Collaboration and Stakeholder Engagement

• Coordinate with internal teams, including Recruitment, Marketing, and IT, to ensure alignment and successful execution of Salesforce Marketing Cloud initiatives.

Who you are:

• Minimum of 3 years of professional experience, with direct Salesforce Marketing Cloud experience essential
• Strong analytical and presentation skills
• Technical proficiency and effective problem-solving abilities
• Excellent written and verbal communication skills
• Proven track record of attention to detail and accuracy in a fast-paced work environment

This is a permanent full-time role located at our Surry Hills Campus in Sydney.
Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
What we offer

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

• Join an Australian Company: Be part of an organization owned by Strategic Education Inc, listed on NASDAQ.
• Flexible Working Conditions: Enjoy the flexibility to work remotely and from a campus near you.
• Company Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusion.

Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact
nikeey.silwal@torrens.edu.au
for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
To learn more about what makes Torrens University Australia a great place to work, visit
https://www.torrens.edu.au/blog.
We’d love to hear from you.
Applications close: Friday 30th May
Job Reference: R27081
To ensure a fair and thorough review process, applications for this role will close on Friday 30th May 2025. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
yourcareer@torrens.edu.au
About Us
As the country’s newest and fastest-
growing university, Torrens
University Australia brings a fresh
approach to higher education.
Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.
We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.
https://www.torrens.edu.au/about/careers-with-us

Please refer the Job description for details