ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

SENIOR SALESFORCE MARKETING CLOUD DEVELOPER

We’re seeking a detail-oriented, technically skilled Senior Salesforce Marketing Cloud (SFMC) Developer to join our CRM and Marketing Automation team. In this role, you will architect, develop, and manage dynamic campaigns within Salesforce Marketing Cloud to deliver personalized, data-driven experiences across email, SMS, and digital channels. You will collaborate with cross-functional teams to execute advanced segmentation strategies, build scalable automations, and ensure flawless campaign execution.
This role is based in the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Manager, Salesforce Marketing Cloud. This role involves interactions with primarily internal stakeholders at various levels.

• Design, develop, and deploy campaigns using SFMC Email Studio, Automation Studio, Mobile Studio, and Journey Builder
• Build and troubleshoot HTML/CSS/AMPscript emails, implement tracking, and ensure rendering across devices (QA via Litmus or similar tools)
• Create and optimize multi-step SQL queries for segmentation, personalization, and campaign logic
• Develop and manage custom API integrations (REST/SOAP) to support real-time or scheduled data flows
• Leverage Automation Studio to schedule and orchestrate complex workflows
• Implement and optimize customer journeys using Journey Builder with dynamic entry criteria, waits, and decision splits
• Troubleshoot platform issues including data discrepancies, automation failures, and rendering bugs
• Document technical processes, campaign architecture, and integration flows for ongoing maintenance and onboarding
• Collaborate with Analytics, Data Engineering, and Business stakeholders to scope, prioritize, and implement new features or journeys
• Advocate for platform best practices around code reuse, naming conventions, asset management, and deliverability