Salesforce Operations Manager at US Green Building Council

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Apex, Lightning Web Components, Visualforce, Data Modeling, Security, Integration Patterns, Agile Methodologies, Problem-Solving, Communication, Interpersonal Skills

Industry

Non-profit Organizations

Description

HOW YOU’LL MAKE AN IMPACT As a Salesforce Operations Manager, you’ll have the opportunity to make a meaningful impact by helping advance the goals of U.S. Green Building Council (USGBC). In this role, you’ll take ownership of optimizing our Salesforce platform to ensure it meets our business objectives and aligns with our goals. This position involves a combination of administrative and analytical tasks aimed at enhancing organizational productivity and efficiency. Your responsibilities will include designing, developing, and integrating Salesforce with other applications, customizing solutions to address the specific needs of USGBC. You'll work closely with different departments to ensure our Salesforce setup is optimized and effectively supports our business processes. Additionally, you will focus on optimizing Salesforce usage and contribute to advancing USGBC’s data governance program. You’ll report to the V.P. Enterprise Architect and be part of Technology team environment where your contributions will help shape impactful outcomes. You’ll work closely with teams like Membership, Market Transformation and Development, and may regularly partner with the front-end development teams. Key Responsibilities * Enable and support a global user base of 250+ Sales Reps, CSMs, and Support Agents across NA/EU/APAC, improving CRM adoption and data accuracy through responsive administration and training. * Administer core Salesforce configuration (profiles, permission sets, role hierarchy, sharing rules, page layouts, Lightning apps), ensuring secure, compliant, and least privilege access with a consistent user experience. * Design, build, and optimize declarative automation and data models (Flows, validation rules, custom objects/fields) in collaboration with Sales Ops, RevOps, and Support to streamline lead to cash and case workflows. * Analyze and track pipeline health, SLA adherence, and user adoption using Reports & Dashboards, CRM Analytics, and Data Loader audits, delivering actionable insights to business leaders. * Manage the end-to-end change and release process—from requirements intake and solution design through sandbox testing, UAT, deployment (DevOps Center/Change Sets), and post release validation—maintaining auditable documentation. * Provide strategic guidance on CRM roadmap, data governance, and integration best practices; coordinate workshops and user training; and stay current with Salesforce seasonal releases to communicate key impacts and opportunities. REQUIRED QUALIFICATIONS Experience * Proven experience as a Salesforce Administrator, preferably with Salesforce Admin certification (e.g., Salesforce Certified Administrator). * Proficiency in Apex, Lightning Web Components (LWC), and Visualforce. * Ability to work independently and manage multiple priorities in a fast-paced environment. * 3 - 5 years of experience as an individual contributor in technology Education * Bachelor’s degree in computer science, Information Technology, or a related field Technology/System(s) * Salesforce: * Sales cloud * Service Cloud * FusionCore * Account Engagement * Data Cloud Skills * Strong skills in data modeling, security, and integration patterns. * Solid understanding of Salesforce best practices and development standards. * Familiarity with Agile methodologies and tools (e.g., Jira, Confluence). * Excellent problem-solving abilities and a keen attention to detail. * Strong communication and interpersonal skills. Certifications * Salesforce Certified Administrator Language * English ABOUT OUR TOTAL REWARDS PACKAGE Salary Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range. Benefits * Competitive compensation * 401(k) with employer matching * Tuition and professional development reimbursement * 100% employer-paid healthcare coverage to you and your immediate family- spouse and dependents- via employer-sponsored Health Reimbursement Arrangement (HRA) and pre-tax Flexible Spending Account (FSA) * Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s * Six-week renewal leave for employees celebrating a milestone anniversary LOGISTICS Location: This position is remote in the U.S. Work Schedule: Monday to Friday from 9 AM to 5:30 PM in applicant’s time zone Travel %: 10% EEO Statement The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. ABOUT US U.S. Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world’s most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity. Green Business Certification Inc. (GBCI) is the world’s leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED [https://www.usgbc.org/leed], WELL [https://www.wellcertified.com/], EDGE [https://edgebuildings.com/], PEER [https://peer.gbci.org/], PERFORM [https://www.usgbc.org/perform], SITES [https://www.sustainablesites.org/], TRUE Zero Waste [https://true.gbci.org/], and IREE. We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development. Our Global Impact * Over 120,000 LEED-certified commercial projects worldwide * Millions of square feet of certified healthy, efficient, low-carbon space * Recognition in 180+ countries for innovation in green building and business practices Why Join Us At USGBC and GBCI, you’ll work alongside passionate, mission-aligned professionals who care deeply about people, the planet, and progress. We offer: * A purpose-driven, inclusive culture * Opportunities to grow your career and take ownership of meaningful work * A chance to make a measurable impact on global sustainability efforts * We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment. Meet Our Leaders and Learn More about our Mission: * U.S. Green Building Council Leaders [https://www.usgbc.org/about/mission-vision] * Green Business Certification Inc Leaders [https://www.gbci.org/about] Culture and Values Statement Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.

Responsibilities

As a Salesforce Operations Manager, you will optimize the Salesforce platform to meet business objectives and enhance organizational productivity. You will work closely with various departments to ensure effective support of business processes and contribute to data governance initiatives.