You will be responsible for:Leading and managing a team of Senior Platform Engineers, including work allocation, mentoring, training and upskilling.
Providing clear operational leadership and accountability for the Salesforce platform.
Developing, documenting and implementing processes to improve the efficiency and effectiveness of platform enablement.
Responding to major incidents and representing the directorate with internal stakeholders and external vendors.
Managing vendor relationships and engaging with internal ICT teams to progress platform enablement activities.
Coordinating testing activities, stakeholder sign-offs and Change Advisory Board (CAB) representation for releases.
Coordinating with release management, testing, architecture, platform and digital delivery teams to manage critical paths, stakeholders and parallel release trains.
Proactively managing platform risks, dependencies and release cycles.
Improving release management and change governance.
Supporting platform security through proactive security patching, penetration testing and security maturity assessments.
To be successful you will need to have the following:More than 5 years’ experience leading and managing ICT support teams.
Experience supporting or managing complex CRM/business systems.
Deep Salesforce platform expertise, including Service Cloud, Experience Cloud and integrations.
Technical leadership experience managing senior support engineers.
Strong vendor management and stakeholder engagement skills across ICT and business divisions.
Proven capability in major incident response, change governance and release coordination.
Strong understanding of the Salesforce SDLC, including DevOps, CI/CD and platform enablement.
Demonstrated experience in process development, documentation and implementation.
Strong problem-solving and troubleshooting skills.
The ability to translate complex technical concepts into user-friendly explanations and solutions.
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