JOB DESCRIPTION

Job Summary:
The Salesforce Platform Technical Lead will be part of the Data, Technology, and Engineering (DTE) team, supporting Cell and Gene Therapy (CGT) systems, as well as integrated Slot management capabilities for patient therapy across Commercial and Supply Chain functions.
Role includes collaborating with functional SMEs, understanding business requirements,
determining technical requirements, leading solution design and configurations, managing Devops resources ensuring continuous integrations and continuous development/deployments, identifying and mitigating tech debt, overseeing data object model, delivering enhancements, integrations, and contributing to AI driven technology projects and initiatives, ensuring GxP standards are met, operational practices are documented, and operational support as the Salesforce platform and business scales.

Key Duties & Responsibilities:

• Lead Salesforce-based Slot management portal delivery for the Casegevy and Type 1 Diabetes therapies.
• Understand system and technical needs, create, analyze, and validate detailed functional and technical requirements/specifications, facilitate design sessions with the development team to define the solution, systems design, and other GxP deliverables.
• Leverage strong communication and analytical skills, technical expertise to understand, document, assess, and drive technical design needs to accelerate process enhancement and operational efficiencies.
• Providing input to strategic direction, contributing to the development of roadmaps to achieve the long-term and short-term capability needs of the Commercial and Supply Chain business groups.
• Achieve high stakeholder satisfaction and engagement levels across various levels of leadership within the organization.
• Participate in reviewing, planning, testing, and implementing regularly scheduled both internal and vendor releases/upgrades.
• Partner with offshore team members, functions, QA stakeholders, and IT peers for platform support, as well as enhancements and projects.
• Develop collaborative relationships with peers in IT, Quality, Vendor partners, and other teams to help design, develop, enhance, and deliver solutions that meet business goals and objectives.
• Manage the end-to-end lifecycle for regulated CGT platforms supporting both Commercial and Supply Chain business areas.
• Facilitate release management and production release schedule in coordination with cross-functional partners and other platform teams
• Lead platform communications (e.g., status reporting, downtime, releases) to all stakeholder groups
• Serve as Operations SME for enhancements, software upgrades, implementations, and integration projects, providing product and GxP expertise
• Responsible for risk and mitigation management to ensure high-quality, on-time delivery
• Proactively champion, educate, and enhance delivery practices to introduce process efficiencies
• Define, manage, and optimize the DevOps framework/delivery operating model
• Manage CI/CD pipeline and software development capacity across teams
• Provide input into budget/forecasting estimates and resource allocation
• Coach and lead Vertex colleagues and onshore/offshore managed service providers

Required Knowledge & Skills:

• Software vendor and MSP management expertise
• Executive-level communication skills; ability to explain complex topics in a digestible way
• Ability to drive continuous operational improvement
• Proven ability to stay abreast of industry and technology trends
• Expert knowledge in Agile SDLC, DevOps, and GxP
• Functional and technical ability with configurations, customizations, and authoring SDLC documentation
• Demonstrated ability to interpret functional requirements and specifications to convert into technical or process-driven solutions and configurations.
• Experience in 21 CFR Part 11 requirements for GxP environments and the relevant SLDC requirements
• Exceptional analytical and problem-solving skills with attention to detail
• Flexibility to adapt to a continually changing and fast-paced business environment.

Education & Experience:

• Bachelor’s degree in Computer Science, software engineering, or other related technology degree.
• 5+ years of relevant work experience
• Functional/Technical knowledge in Cell and Gene Therapy, Patient portal, Chain of Identity, Capacity Planning, Manufacturing slot allocation, and related supply chain systems
• Experience in Salesforce platforms
• Experience in Patient and/or Product Scheduling
• Experience with Salesforce Agent Force and other AI automation tools
• Biotech or Pharmaceutical Industry Experience
• Experience working with SaaS solutions and vendors
• Experience handling GxP systems and security requirements, including Disaster Recovery, Backup & Restore, Data Retention, and Archival
• Experience with Part 11 CFR 21 GxP Validation
• Experience with stakeholder engagement, vendor management, and directing platform teams
• Some experience in four architecture specialization areas (business, information, infrastructure, software)
• Experience working within and leading in an AGILE team framework, across multiple business units and functions
• Nice to have Agile/DevOps/ITIL certification
• N ice to have Cell and Gene Therapy technology experience

• Lead Salesforce-based Slot management portal delivery for the Casegevy and Type 1 Diabetes therapies.
• Understand system and technical needs, create, analyze, and validate detailed functional and technical requirements/specifications, facilitate design sessions with the development team to define the solution, systems design, and other GxP deliverables.
• Leverage strong communication and analytical skills, technical expertise to understand, document, assess, and drive technical design needs to accelerate process enhancement and operational efficiencies.
• Providing input to strategic direction, contributing to the development of roadmaps to achieve the long-term and short-term capability needs of the Commercial and Supply Chain business groups.
• Achieve high stakeholder satisfaction and engagement levels across various levels of leadership within the organization.
• Participate in reviewing, planning, testing, and implementing regularly scheduled both internal and vendor releases/upgrades.
• Partner with offshore team members, functions, QA stakeholders, and IT peers for platform support, as well as enhancements and projects.
• Develop collaborative relationships with peers in IT, Quality, Vendor partners, and other teams to help design, develop, enhance, and deliver solutions that meet business goals and objectives.
• Manage the end-to-end lifecycle for regulated CGT platforms supporting both Commercial and Supply Chain business areas.
• Facilitate release management and production release schedule in coordination with cross-functional partners and other platform teams
• Lead platform communications (e.g., status reporting, downtime, releases) to all stakeholder groups
• Serve as Operations SME for enhancements, software upgrades, implementations, and integration projects, providing product and GxP expertise
• Responsible for risk and mitigation management to ensure high-quality, on-time delivery
• Proactively champion, educate, and enhance delivery practices to introduce process efficiencies
• Define, manage, and optimize the DevOps framework/delivery operating model
• Manage CI/CD pipeline and software development capacity across teams
• Provide input into budget/forecasting estimates and resource allocation
• Coach and lead Vertex colleagues and onshore/offshore managed service provider