PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is growing, and we are looking for an experienced Product Manager to help drive the strategy and execution of our enterprise application ecosystem. As a Product Manager, you will bridge the gap between business needs and technical implementation, ensuring our enterprise applications deliver maximum value while maintaining scalability, reliability, and security.

REQUIREMENTS

• 5+ years of technical product management experience, with at least 3 years focusing on enterprise applications or CRM systems
• Strong understanding of Salesforce platform capabilities, including custom development, integrations, and declarative tools
• Experience managing complex technical projects involving multiple enterprise systems and stakeholders
• Demonstrated success in driving cross-functional initiatives in a high-growth technology company
• Strong technical background with the ability to understand and discuss technical concepts with developers
• Ability to manage change and influence others
• Experience with Agile development methodologies and modern DevOps practices
• Excellent analytical and problem-solving skills with data-driven decision making
• Outstanding communication and presentation skills with the ability to translate technical concepts for non-technical audiences
• Salesforce Administrator Certification is a plus
• Experience with CPQ implementations and subscription-based business models preferred
  PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
  This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

ABOUT THIS ROLE

Together with the enterprise applications team, you will have the opportunity to shape the vision and roadmap for PagerDuty’s growing suite of applications, focusing on our core business systems including Salesforce, Zuora, CPQ, Marketo, and DocuSign.

RESPONSIBILITIES

• Work closely with stakeholders to identify opportunities for automation, integration, and process improvement that drive business value and operational efficiency.
• Create data-driven product roadmaps within your product area aligned with strategic business objectives.
• Partner with Engineering, Sales, Finance, Marketing, and Customer Success teams to gather requirements, prioritize features, and ensure successful delivery of technical solutions that meet business objectives while maintaining system integrity.
• Own the technical product backlog and work closely with Salesforce Developers and Administrators to translate complex business requirements into clear technical specifications, ensuring solutions are scalable, maintainable, and follow best practices.
• You champion data-driven thinking by establishing and tracking key metrics, conducting user research, and analyzing system usage patterns to identify areas for improvement and optimization.
• Manage the full product lifecycle from conception to launch, including writing detailed product requirements, coordinating cross-functional resources, and ensuring successful deployment and adoption of new features.
• You’re comfortable navigating uncertainty and stay positive facing challenges in a fast-paced growing environment.