SALARY RANGE

223864
Compensation: Competitive; Open to negotiation based on experience
Duration: 7 months to start

Job Description

• The Consultant, Salesforce Product Owner will be a critical member of the Center of Excellence in the Customer Experience organization.
• This role will collaborate with the Salesforce Product Manager, other Salesforce Product Owners, technical Product Owners and the Salesforce Agile team to define and deliver on the strategic roadmap.
• The Product Owner will manage epics, document user stories, and collaborate with other Salesforce Product Owners to the prioritize the backlog and evaluate current processes to create solutions to meet needs, goals and objectives of the business.

EDUCATION AND EXPERIENCE

• 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s) (Minimum Required)
• 3 - 5+ Years of experience in Business Analysis, Project Management, or a product-related role within a development team that directly aligns with the specific responsibilities for this position. (Required)
• Salesforce experience in any industry, financial services knowledge a plus
• SAFe experience preferred

TRAVEL REQUIREMENTS

• Travel Type: Regional Domestic
• Travel Amount: up to 50%

LANGUAGE SKILLS

• Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
• Confident, comfortable communicator with strong written and verbal communication skills.

MATHEMATICAL SKILLS

• Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions.
• Works with mathematical concepts such as averages and/or variances.

OTHER SKILLS AND ABILITIES

• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Ability to work with others in a team environment.
• Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches.
• Demonstrates ability to identify and recommend processes improvements.
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates strong interpersonal skills with a collaborative style.
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
• Successfully completes regulatory and job training requirements.

DUTIES AND RESPONSIBILITIES

• Maintains deep knowledge of Salesforce CRM and technical capabilities with an ability to participate in technical integration and product features discussions.
• Executes on Salesforce product strategy and roadmap as determined by Salesforce Product Manager, business leaders, stakeholders, and user groups. Contributes to the roadmap development.
• Assists with requirements gathering effort on epics and documents story details based on the epics.
• Proposes solutions to stated business problems, assesses alternative solutions and identifies gaps based on knowledge of Salesforce.
• Translates and conveys the overall business vision determined by the Salesforce Product Manager into technical requirements and tactics for development.
• Collaborates with key stakeholders, user groups and/or management to gather and support prioritization of complex requirements, providing recommendations, as appropriate.
• Collaboration with Salesforce Product Manager and other Salesforce Product owners to determine priorities of Salesforce backlog and works to ensure that all stakeholders are aligned at each stage of the development lifecycle.
• Provides subject matter expertise to clarify development requirements.
• Leverages data to influence and measure the overall adoption strategy to ensure deliverables, ROI, and key objectives are met.

ADDITIONAL POSITION RESPONSIBILITIES

• Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures, and processes.
• Performs other duties as required.