Key Responsibilities

Salesforce Product Support & Enhancement

• Support the Salesforce Product Owner in managing and prioritizing the CRM enhancement backlog.
• Gather, document, and validate business requirements from commercial stakeholders.
• Translate business requirements into detailed user stories and functional specifications.
• Partner with IT and external vendors to design and test Salesforce solutions.
• Participate in sprint planning, user acceptance testing (UAT), and release activities.
• Support continuous improvement of Salesforce functionality and user experience.

Diagnostics Commercial Expertise

• Act as a business subject matter expert for diagnostics commercial workflows.
• Understand customer buying processes across:
  • Hospitals
  • Health systems
  • Reference laboratories
  • Independent laboratories
  • Physician office laboratories
  • Distributor networks
• Support CRM processes for:
  • Capital equipment sales
  • Reagent rental agreements
  • Service contracts
  • Consumables and assay sales
  • Multi-year customer partnerships
  • Tender-driven business