Salesforce Production Support Lead (L2/L3) at Cognizant

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Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

127500.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Service Cloud, Health Cloud, Sales Cloud, Salesforce Integrations, Salesforce Configuration, Flows, Lightning Web Components, Aura Components, Reports, Dashboards, Problem-solving, Communication Skills

Industry

IT Services and IT Consulting

Description

About the role We are seeking an experienced Salesforce Production Support Lead to manage Level 2 and Level 3 support for multiple Salesforce instances. This role ensures timely resolution of production support tickets in adherence to SLAs and involves close collaboration with stakeholders to maintain system stability and performance. In this role, you will: - Manage and resolve L2/L3 production support tickets for Salesforce instances within SLA timelines. - Perform production checkouts and ensure smooth system operations. - Provide on-call and weekend support as part of a 24x7 support model. - Create and maintain reports and dashboards for key stakeholders. - Collaborate with cross-functional teams to troubleshoot and resolve issues effectively. Work model: Onsite At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered Strong understanding of Service Cloud, Health Cloud, and Sales Cloud. Prior experience with Salesforce integrations. Proficiency in Salesforce configuration, Flows, Lightning Web Components (LWC), and Aura components. Ability to create reports and dashboards for business stakeholders. Excellent problem-solving and communication skills. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Applications will be accepted until 02/20/2026. The annual salary for this position is between $108,500 – $127,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Responsibilities

The Salesforce Production Support Lead will manage and resolve Level 2 and Level 3 production support tickets for Salesforce instances, ensuring timely resolution within SLA timelines. The role also involves performing production checkouts and collaborating with cross-functional teams to maintain system stability and performance.