Key Responsibilities

• Lead Salesforce CRM strategy, solution design, and transformation initiatives for enterprise clients.
• Act as a trusted advisor to C-level executives and senior business stakeholders.
• Drive discovery workshops, business process transformation, and CRM roadmap development.
• Provide leadership across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and related platforms.
• Manage end-to-end delivery of Salesforce programs, ensuring alignment with business objectives.
• Collaborate with cross-functional teams including business, technology, architecture, and delivery stakeholders.
• Support business development activities, client proposals, and pre-sales engagements.

Required Experience

• 12+ years of consulting and CRM transformation experience.
• Strong expertise in Salesforce platform capabilities and enterprise CRM solutions.
• Proven experience leading large-scale Salesforce implementations and transformation programs.
• Exceptional stakeholder management, executive communication, and consulting skills.
• Experience working within Consulting, Professional Services, or Digital Transformation environments.

Preferred Qualifications

• Salesforce Certifications (Application Architect, System Architect, Consultant certifications, or equivalent).
• Experience across Financial Services, Telecommunications, Retail, Public Sector, or Healthcare industries.
• Strong understanding of CRM strategy, customer experience, digital transformation, and business process optimization.

Key Competencies

• Executive Stakeholder Management
• Strategic Consulting & Advisory
• Salesforce CRM Leadership
• Business Transformation
• Enterprise Solution Design
• Program Delivery & Governance
• Pre-Sales & Business Development