Salesforce Project Manager at Flowdesk

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Project Management, Operations, Compliance, Stakeholder Management, Data Quality, Process Improvement, Analytical Mindset, User Adoption, Cross-Functional Collaboration, Release Management, Audit Processes, Technical Liaison, Workflow Optimization, Incident Resolution, Operational Excellence

Industry

Capital Markets

Description

Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution, to our comprehensive treasury management offerings. We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure. We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure. Flowdesk is scaling fast, and at the heart of our growth is the Client & Partner Operations team, ensuring robust processes, regulatory readiness, and seamless workflows. We’re hiring a Salesforce Project Manager to lead the evolution of our Salesforce platform and strengthen our operational backbone. Be a key driver in building and optimizing Flowdesk’s Salesforce ecosystem, ensuring workflows and data are scalable, efficient, and compliant. Collaborate closely with Operations, Engineering, Legal, Compliance, and Sales & Trading to deliver operational excellence across the organization. Your role and responsibilities Deliver Global Salesforce-Centric Operational Projects Lead and deliver large, cross-functional projects (primarily on Salesforce, occasionally spanning multiple systems), translating business and regulatory requirements into scalable and reliable operational workflows. Drive the evolution of Salesforce as the “core operational backbone,” ensuring architecture and automations support continued growth and changing compliance demands. Liaise with technical (Architecture/Engineering) and business stakeholders to execute projects from conception to post-go-live. Own Run, Support & Enablement for Your Region Act as the operational relay for your region. Provide high-quality Run & Support coverage, resolve incidents, and enable user adoption during regional business hours. Ensure excellent user experience — serving as point-of-contact for escalations, requests, and operational questions. Proactively identify ways to improve enablement and drive Salesforce usage across business teams. Contribute to Global Operational Excellence Maintain and improve client & partner lifecycle processes within Salesforce. Uphold data quality and compliance across systems. Support release management, document processes, implement best practices, and collaborate with technical and automation teams. Drive consistency, audit-readiness, and operational reliability across geographies. Background And Experiences Must Haves 3–5 years of experience in Operations, Product/Project Management, or Salesforce Ownership within fintech, digital assets, or regulated financial services. At least 2 years of hands-on Salesforce configuration experience, including Flow Builder, object & field modeling, permission sets, record types, validation rules, and troubleshooting. Demonstrated track record in delivering significant Salesforce-driven projects (not just admin/maintenance). Strong process-thinking and analytical mindset; able to structure, document, and scale complex workflows. Excellent communication and stakeholder management skills; ability to coordinate across Ops, Legal, Compliance, Tech, and Sales. High level of autonomy, ownership, and reliability in fast-paced, demanding environments. Nice-to-Haves Fintech/crypto/digital asset operational experience; exposure to regulatory requirements (MiCA, VARA, MAS, etc.). ADM-201 (Salesforce Certified Administrator) or similar Salesforce certification. Familiarity with multi-system business processes involving tools like Dotfile (KYC/KYB), Ironclad/Tomorro (contract lifecycle), Workato (integrations/automations). Experience with release/change management, audit processes, and cross-regional project delivery. Company Culture and Values At Flowdesk, our culture drives our success. Here's how we live it Ambition, We aim for impact, speed, and excellence in the digital asset ecosystem. Ownership, If you believe in something, own it and deliver – or learn from the outcome. Humility, Results emerge from collective effort, not individual heroes. Collaboration, We succeed by moving forward together, across functions and geographies. International environment (English is the main language) Pension 100% health coverage Team events and offsites Recruitment process Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet! Here's what you can expect if you apply HR Interview Technical Interview with the Hiring Manager Head of Business Operations Interview Stakeholder Interview Founder Interview Wrap-up Interview On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job! We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments or have specific needs to enable you to participate fully in the interview or assessment process (e.g., a sign language interpreter, extra time for a test, or an accessible location), please contact us to discuss how we can support you.

Responsibilities

Lead and deliver large, cross-functional Salesforce-centric operational projects while ensuring workflows and data are scalable and compliant. Act as the operational relay for your region, providing support and enabling user adoption.