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Salesforce QA at NTT DATA
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Salesforce, QA, Test Plans, Test Cases, Test Scripts, Functional Testing, Regression Testing, Integration Testing, User Acceptance Testing, Performance Testing, Defect Tracking, Agile, API Testing, Automation, Collaboration, Problem Solving

Industry

IT Services and IT Consulting

Description
Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features (Case Management, Omnichannel, Knowledge, Live Agent, CTI, Communities). Perform various types of testing, including functional, regression, integration, user acceptance testing (UAT) support, and performance testing. Identify, document, and track software defects and inconsistencies using appropriate tools (e.g., Jira, Azure DevOps). Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories. Work closely with developers to reproduce, troubleshoot, and resolve issues. Contribute to the automation of test cases using Salesforce-specific automation tools (e.g. Copado Robotic Testing). Participate in Agile ceremonies (scrum meetings, sprint planning, retrospectives). Review technical designs and suggest improvements for testability. Bachelor's degree in Computer Science, Information Technology, or a related field. 5-7 years of experience in testing Salesforce applications, particularly Service Cloud. Strong understanding of Salesforce platform functionalities, data model, and customization capabilities. Experience with test management tools and defect tracking tools (e.g., Jira). Experience with API testing (Postman, SoapUI) for integrated systems. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a cross-functional team in an Agile environment. Salesforce Certified Administrator ISTQB Certified Tester (Foundation Level or higher) Certification in test automation tools
Responsibilities
Develop, execute, and maintain detailed test plans and test cases for Salesforce Service Cloud features. Collaborate with Business Analysts and developers to ensure test coverage and resolve issues.