JOB SUMMARY

Drive the digital transformation of energy regulation! At Ofgem, we’re leading the charge to digitalise the energy sector, ensuring that consumers reap the benefits of cutting-edge technology and smarter regulation. We’re looking for a Salesforce Release Manager to join us and take ownership of seamless, efficient Salesforce deployments, ensuring our digital systems are aligned with business objectives and deliver real impact.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.
We’re offering a permanent role in a fast-moving and high-profile area, providing the opportunity to work at the heart of Ofgem’s Strategic Change Programmes. This is an exciting opportunity to take a leadership role in a complex and evolving digital landscape, working with expert teams across data, digitalisation, and technology. You’ll be a key player in our digital transformation journey, managing Salesforce releases that underpin our ability to regulate effectively in a changing energy market.
As our Salesforce Release Manager, you’ll oversee the planning, co-ordination, and execution of Salesforce deployments, ensuring smooth and secure system updates that meet compliance standards. You’ll engage with senior stakeholders, manage risks at a programme level, and work closely with developers, administrators, and product teams to deliver high-quality releases on time and with minimal disruption.
We’re looking for someone with a strong understanding of Salesforce architecture, experience in release management, and knowledge of CI/CD pipelines and automation tools. You should be comfortable working in an agile and fast-paced environment, co-ordinating multiple projects, managing risks, and ensuring technical excellence. Your ability to communicate complex technical concepts to non-technical stakeholders will be key to your success in this role.
At Ofgem, you’ll be part of a collaborative and forward-thinking workplace, where your expertise will help drive meaningful digital transformation. We offer hybrid working, a commitment to work-life balance, and the opportunity to work at the forefront of technology and regulatory change in the energy sector.
We have a critical purpose to revolutionise how energy regulation is powered by technology. Your work will be instrumental in ensuring that Ofgem is a smart regulator, fit for a future energy market that is increasingly digital, data-driven, and consumer-focused.
Read on and find out more.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.
• Please refer to the Candidate Pack and Role Profile attached for full details.
• Please refer to the Candidate Pack and Role Profile attached for full details.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

Release Planning and Coordination:

• Organise project and sprint planning, chair and manage session to ensure arrival at committed project and sprint scope
• Collaborate with all members of CoE, CRM Tech Lead, CRM Product Owner, Salesforce developers, administrators, and other stakeholders to ensure timely and successful releases.
• Document and communicate committed sprint implementation and Salesforce release calendar

Release Execution:

• Execute Salesforce releases, including metadata and data migrations, code deployments, and configuration changes.
• Coordinate with QA teams to ensure thorough testing and validation of Salesforce changes.
• Monitor and troubleshoot release-related issues, ensuring quick resolution.

Change Management:

• Manage change requests and ensure that all changes are properly documented and approved before deployment.
• Implement change control processes to ensure the stability and integrity of the Salesforce environment.

Testing

• Ensure regression testing is conducted in a sandbox before releasing the product.

Documentation

• Manage documentation related to changes made with each product release.

Post-deployment

• Support post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.

Compliance

• Ensure that Salesforce releases comply with all relevant regulations, including data security, regulatory standards, and audit trails.

ROLE CRITERIA

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.