POSITION OVERVIEW:

Vibrant is looking for a Lead CRM Engineer to join our IT team as it grows. You will report directly to the Manager of CRM and assist with all CRM programming and design functions. Your primary focus will be to learn and understand CRM and its features and functionality. You will maintain the Salesforce CRM system, including updates, enhancements, building reports, managing dashboards, and security.

REQUIRED SKILLS/ABILITIES:

• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong, hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
• Must be able to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, & fast-paced environment.
• Familiarity with APIs
• Creative problem solver

REQUIRED QUALIFICATIONS:

• Bachelor’s degree and at least 7 years of experience as a CRM Engineer or similar role
• Strong understanding of CRM fundamentals and advanced features.
• Experience supporting large-scale CRM implementations and upgrades.
• Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
• Salesforce Developer 1 and II certifications are required.
  Vibrant Emotional Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Vibrant will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact People Operations

DUTIES/RESPONSIBILITIES:

• Lead evaluations and improvement of best practices in process and standards, and recommend value-added changes to existing coding practices, standards, and tools.
• Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, testing, modification, and integration of the Salesforce CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements, and improvements in Salesforce CRM systems.
• Assess the severity of problems, determine corrective action, and resolve technical problems.
• Monitor end-user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant’s methodology for development, installation, and maintenance.
• Manage and collaborate with product vendors and systems integrators to deliver solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.

SCOPE OF RESPONSIBILITY/ACCOUNTABILITY:

• Manages programs/projects, creates and implements work plans, and objectives.
• Monitors and evaluates interim results and develops contingency plans if objectives are off track.