Salesforce Service Cloud Architect Contract Singapore at Fuku

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Enterprise Architecture, Case Management, Omni-channel Support, Lightning Platform, Apex, Salesforce Flows, API Integration, Data Modeling, SLA Management, Stakeholder Management, CRM Architecture, Middleware, Service Console, Knowledge Management, Salesforce Certification

Industry

Retail Apparel and Fashion

Description

Key Responsibilities - Design end-to-end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards. - Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management. - Collaborate with business teams to understand service operations and translate requirements into technical solutions. - Work closely with developers, admins, and integration teams to ensure successful implementation. - Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management. - Guide best practices for Lightning components, Service Console, and customer support processes. - Design integration solutions between Salesforce and enterprise systems using APIs and middleware. - Ensure data consistency, security, and performance across systems. - Define coding standards, architecture principles, and deployment practices. - Ensure adherence to Salesforce best practices for scalability, maintainability, and performance. - Provide architectural guidance and review solution designs. - Mentor technical teams and support delivery of complex implementations. Requirements - Minimum 8 to 12 years of IT experience with a strong Salesforce background. - At least 4+ years of hands-on experience in Salesforce Service Cloud implementations. - Strong expertise in Salesforce Service Cloud features and architecture. - Experience with Lightning Platform, Apex, Flows, and Omni Channel. - Strong understanding of APIs, integration patterns, and middleware tools. - Experience with data modeling and enterprise CRM architecture. - Strong understanding of customer service operations, case management, and contact center processes. - Experience in designing solutions for enterprise-scale CRM environments. - Strong communication and stakeholder management skills. - Ability to translate business needs into technical architecture. - Strong leadership and mentoring capabilities. - Salesforce Architect certification such as Application Architect or System Architect. - Experience in large-scale enterprise Salesforce implementations. - Exposure to multi-cloud Salesforce environments such as Sales Cloud or Experience Cloud.

Responsibilities

Design and implement end-to-end Salesforce Service Cloud solutions, focusing on scalable architecture for case management and omni-channel support. Lead the technical delivery by defining coding standards, managing integrations with enterprise systems, and mentoring technical teams.