CAPGEMINI IS LOOKING FOR AN EXPERIENCED SALESFORCE SERVICE CLOUD DEVELOPER WITH EXPERTISE IN CHAT FUNCTIONALITIES.

In this role, you will be responsible for developing and optimizing Salesforce Service Cloud solutions tailored to enhance customer service experiences. You will leverage your skills in Salesforce technologies to design and implement chat functionalities, ensuring seamless integration and user satisfaction.
We are seeking a seasoned professional with 5–7 years of experience, including 3–5 years specializing in Salesforce Service Cloud and chatbot development. The ideal candidate will have hands-on expertise in Salesforce Service Cloud, particularly in implementing, configuring, and customizing features to optimize customer service operations. Proficiency in Salesforce Lightning, Apex, and Visualforce is essential, with a strong emphasis on integrating chat solutions into Salesforce environments. Experience with chatbot development and integration is highly valued, demonstrating the ability to deliver seamless conversational AI experiences aligned with business needs.
A Bachelor’s degree in Computer Science or a related field is required, with a preference for candidates holding a Salesforce Certified Service Cloud Consultant certification. Additional technical skills include intermediate knowledge of system integration, messaging platforms, and APIs, as well as web technologies such as HTML, CSS, and JavaScript. This role demands the ability to troubleshoot, enhance, and optimize Salesforce Service Cloud implementations while ensuring seamless interaction between chatbots, APIs, and broader systems.
Candidates should demonstrate strong analytical skills, technical expertise, and a proven ability to design and implement scalable solutions. Flexible working hours and potential for remote work make this opportunity ideal for professionals eager to contribute to innovative customer service solutions. If you have a passion for leveraging Salesforce Service Cloud and chat technology to enhance user experiences and operational efficiency, we invite you to apply and join our dynamic team.

TOTAL WORK EXPERIENCE

• Minimum Required: 5-7 years

WORK EXPERIENCE IN THIS FIELD

• Minimum Required: 3-5 years

REQUIRED EDUCATION

• Minimum Required: Bachelor’s Degree

OTHER CRITICAL SKILLS:

• Salesforce Service Cloud: Advanced (5+ Years)
• Chatbot Development and Integration: Intermediate (3-5 Years)
• System Integration Skills: Intermediate

SOFTWARE / TOOL SKILLS:

• Experience with Salesforce Lightning, Apex, and Visualforce: Intermediate (3-5 Years)
• Knowledge of web technologies (HTML, CSS, JavaScript): Intermediate
• Experience with messaging platforms and APIs: Intermediate (3-5 Years)

Implement and maintain chat features within Salesforce Service Cloud, including configuration and customization based on business needs.
Integrate third-party chat solutions with Salesforce for a comprehensive customer service experience.
Collaborate with business stakeholders to gather requirements and propose technical solutions that enhance customer interactions.
Conduct thorough testing and debugging of chat functionalities to ensure reliability and effectiveness.
Participate in Agile development processes, contributing to sprint planning, daily stand-ups, and retrospectives.
Provide ongoing support and maintenance for the Service Cloud deployment, ensuring best practices in system performance and user experience.
Stay updated on Salesforce releases and new features related to Service Cloud and chat capabilities, incorporating enhancements as applicable.