Salesforce Service Cloud Lead Developer at NTT DATA

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Apex, LWC, SOQL, SOSL, REST APIs, SOAP APIs, Omni-Channel, Case Management, CTI, DevOps, Agile, Integration Architecture, Security Compliance, Data Integrity, Performance Optimization

Industry

IT Services and IT Consulting

Description

Lead end-to-end technical delivery of Salesforce Service Cloud projects — from requirement analysis to deployment and post-go-live support Architect scalable and high-performing Service Cloud solutions, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat Provide technical leadership and mentorship to Salesforce developers and administrators Design and review Apex classes, LWC components, triggers, and integration frameworks to ensure adherence to Salesforce best practices and governance standards Define and enforce coding standards, design patterns, and DevOps practices (e.g., Git, Copado, Jenkins pipelines) Collaborate closely with functional consultants, business analysts, and architects to translate business needs into technical solutions Drive integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.) Ensure security compliance, data integrity, and performance optimization of Salesforce applications Participate in pre-sales discussions, solution estimation, and technical proposal development as needed Mandatory: Platform Developer I & II Preferred: Service Cloud Consultant, Application Architect, or System Architect Expert-level knowledge of Apex, LWC, SOQL, SOSL, REST/SOAP APIs Hands-on experience with Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI integrations Strong understanding of Salesforce data model, security, sharing, and governor limits Experience leading onshore/offshore teams and managing multiple workstreams in parallel Familiarity with Agile/Scrum delivery frameworks Excellent communication, stakeholder management, and solution presentation skills Experience with Einstein Bots, FSL (Field Service Lightning), or Salesforce Industries (Vlocity) Knowledge of CI/CD automation, DevOps, and Test-Driven Development (TDD) on Salesforce Experience in enterprise integrations involving large datasets and complex business logic Proven track record in mentoring teams, conducting code reviews, and ensuring technical excellenc"

Responsibilities

Lead the technical delivery of Salesforce Service Cloud projects from requirement analysis to deployment and post-go-live support. Architect scalable solutions and provide technical leadership to developers and administrators.