Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organisation both internally and externally
A demonstrated ability to understand and articulate complex processes
Strong understanding of Salesforce best practices and functionality
Possess strong problem solving and technical skills to effectively design quality solutions
Responsibilities
Administer, support, maintain and continue the development of the Salesforce platform as a core business tool
A key focus on realising the key benefits of Slack as a workplace operating system
Act as front line Salesforce support to a large and growing user base
Handle many Salesforce administrative functions including user account maintenance, profiles, roles, permission sets and other routine tasks alongside our existing Salesforce Administrator but with a specialised focus on Slack.
Building and maintenance of reporting and dashboard suites with a key number of finance related reports
Complete regular internal system audits and prepare for upgrades.
Work as part of a team delivering the full life cycle of projects from requirements gathering design, test and delivery
Based on a solid understanding of the organisation and stakeholder requirements, recommend suggestions for feature requirements, system improvements, support issues and development
Work closely with end users and stakeholders to understand areas for development and to support their use of the Salesforce platform.
Automate processes using Salesforce tools
Maintain and adhere to a comprehensive Change Management and DevOps process utilising a central UAT sandbox across multiple vendors, JIRA and Confluence
Support in Data migration and data loads into Salesforce
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