My client is looking for a skilled Salesforce professional to support major initiatives involving Salesforce Service Cloud, Marketing Cloud Automation, and AI tools (Einstein/AgentForce). The role involves working across IT, business, and delivery teams to design scalable, secure Salesforce solutions.

REQUIRED SKILLS:

• Strong experience with Salesforce Service Cloud and Marketing Cloud Automation
• Understanding of AI in Salesforce
• Familiarity with Salesforce Sales Cloud and Genesys
• Strong communication, project management, and collaboration skills
  Location: 2 or 3 days a week in London.

• Salesforce Service Cloud:
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• Architect end-to-end solutions and integrations (e.g., SAP, Genesys)

• Lead workshops, document architecture, and drive best practices
• Marketing Automation Cloud:
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• Provide architectural support and documentation

• Ensure integration with existing Salesforce Sales Cloud
• Customer Enablement Strategy:
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• Drive customer engagement architecture and automation opportunities

• Develop PoCs/PoVs to improve workflows
• Salesforce AI Foundations:
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• Stay current with AI advancements

• Support integration of Agentforce and MS Copilot capabilities