Salesforce Solutions Architect with Agentforce at VTekis Consulting LLP

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Service Cloud, Agentforce Solutions Architecture, Service Console, Case Management, Omni-Channel Routing, Knowledge Management, CTI Integration, Email Integration, Einstein Copilot, Prompt Builder, Autonomous Agents, Salesforce Architecture, Data Model, Security Model, Flows, Agent Actions

Industry

Staffing and Recruiting

Description

Company Description VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit. Job Description Required Skills - Salesforce Service Cloud Salesforce Agentforce Solutions Architecure Design Job Responsibilities Job Duties - Qualifications ● Bachelor degree in Computer Science, Engineering, or a related field ● 15+ years hands-on experience as a Salesforce Solution Architect with extensive experience in Service Cloud, with at least 2 years of Agentforce solution/implementation experience ● Outstanding business acumen with strong ability to understand complex business processes/flows and translate them into functional solutions ● Strong experience in Service Cloud capabilities and features like Service Console, Case Management, Omni-Channel routing, Knowledge Management, CTI integration, Email integration, and Agentforce functionalities ● Proven experience and deep understanding of Agentforce design/configuration, Einstein Copilot and Prompt Builder and experience in designing autonomous agents ● In-depth knowledge of Salesforce architecture, data model, and security model ● Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus Responsibilities ● Gather and analyze business requirements from stakeholders and translate them into functional specifications for Salesforce solutions ● Design and implement Salesforce Service Cloud solutions including Case Management, Omni-Channel routing, Knowledge Management, and email integration ● Design end-to-end Agentforce solution including AI agents, orchestrations, data models, prompt builds ● Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic ● Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities ● Experience working with development teams working in offshore ● Review the solution implemented by the developers to ensure they adhere to best practices and standards ● Work closely with other solution architects in the team, business analyst, QA analyst and project managers to deliver effective Salesforce solutions. Job Requirements -Qualifications ● Bachelor Degree in Computer Science, Engineering, or a related field ● 9+ years hands-on experience as a Salesforce Solution Architect with extensive experience in Service Cloud, with at least 2 years of Agentforce solution/implementation experience ● Outstanding business acumen with strong ability to understand complex business processes/flows and translate them into functional solutions ● Strong experience in Service Cloud capabilities and features like Service Console, Case Management, Omni-Channel routing, Knowledge Management, CTI integration, Email integration, and Agentforce functionalities ● Proven experience and deep understanding of Agentforce design/configuration, Einstein Copilot and Prompt Builder and experience in designing autonomous agents ● In-depth knowledge of Salesforce architecture, data model, and security model ● Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus Responsibilities ● Gather and analyze business requirements from stakeholders and translate them into functional specifications for Salesforce solutions ● Design and implement Salesforce Service Cloud solutions including Case Management, Omni-Channel routing, Knowledge Management, and email integration ● Design end-to-end Agentforce solution including AI agents, orchestrations, data models, prompt builds ● Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic ● Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities ● Experience working with development teams working in offshore ● Review the solution implemented by the developers to ensure they adhere to best practices and standards ● Work closely with other solution architects in the team, business analyst, QA analyst and project managers to deliver effective Salesforce solutions. Regards, Mohammed ilyas, PH - 229-264-4024 or text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The role involves gathering and analyzing business requirements to design and implement comprehensive Salesforce Service Cloud solutions, including complex features like Omni-Channel routing and Knowledge Management. A key responsibility is designing end-to-end Agentforce solutions, encompassing AI agents, orchestrations, data models, and prompt builds.