SKILLS:

Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management Software, Data Quality Assessments, Data Stewardship, High Accuracy, Intentional collaboration, Managing performance, Metadata Management, Regulatory Compliance, Research Analysis, Risk Management, Stakeholder Management
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

Reporting to the EO Head of Sales Operations, you’ll be responsible for optimising our regional Salesforce instance and ensuring we extract maximum value from the platform to support users in their day-to-day roles. You’ll also ensure sales data is well-managed and integrated with other key QBE systems (e.g. Pega, EI), while working closely with global platform owners to represent regional needs.

Main responsibilities:

• Act as the go-to person for EO (European Operations) with global Salesforce teams, managing cases, development and testing activity.
• Advise the Head of Sales Operations on how to tailor global configurations to meet regional needs.
• Deliver enhancements that improve user experience — either directly or through QBE’s internal teams.
• Collaborate with stakeholders to build custom reporting, offering meaningful insights that support smarter decision-making.
• Improve and maintain data quality across Salesforce and integrated systems through monitoring, reconciliation and light ETL activities.
• Lead feedback loops with end users and run a “Super User” group to identify pain points and opportunities.
• Design and deliver regular training sessions for both new and existing users to increase adoption and confidence.
• Build a strong understanding of business drivers across different regions and Lines of Business, and tailor solutions accordingly.
• Translate data into education and influence — identifying efficiencies and opportunities for commercial growth.
• Act as the day-to-day expert for Sales Cloud functionality, best practice, and regional optimisation.