WHY CHOOSE US?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The Salesforce System Architect is a strategic technology leader within the Agile Release Train (ART), responsible for defining and evolving the architectural runway across Salesforce and adjacent platforms. This role partners closely with senior business leaders and enterprise architecture to align technology strategy with business outcomes, ensuring scalable, secure, and cost-effective solutions. We are hiring for American Red Cross within our Training Services line of business.

WHAT YOU NEED TO SUCCEED (REQUIRED/MINIMUM QUALIFICATIONS):

• 10+ years in enterprise technology leadership, including 5+ years managing large-scale Salesforce programs. Strong preference for eCommerce, learning management, product delivery background.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field; advanced degree preferred.
• Deep expertise in Salesforce architecture and development, including Service Cloud and Community/ Experience Cloud.
• Strong background in cloud platforms (AWS, Azure, GCP), integration technologies (API, ESB, iPaaS), and data architecture (MDM, BI, Data Warehousing).
• Familiarity with ITIL, service management tools (e.g., EasyVista), and enterprise-grade security and privacy standards.
• Strategic thinker with a passion for emerging tech (AI, automation) and its application to business innovation.
• Excellent communicator and collaborator, able to influence senior stakeholders and drive consensus.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Preferred: Proven experience as a System Architect in a SAFe Agile environment.
• Preferred certifications: Salesforce CTA, System Architect, Application Architect, Platform Developer, Advanced Admin, App Builder, and relevant consultant certs.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
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WHERE YOUR CAREER IS A FORCE FOR GOOD (KEY RESPONSIBILITIES):

• Define and maintain the architectural vision and roadmap for Salesforce and integrated systems.
• Collaborate with Product Management, Release Train Engineer, and Business Owners to ensure alignment between business strategy and technical execution.
• Guide solution design across teams, ensuring consistency with enterprise architecture and SAFe principles.
• Evaluate emerging technologies (e.g., AI, cloud, integration platforms) to enhance business capabilities.
• Ensure architectural runway supports near-term features and long-term scalability.
• Provide hands-on technical leadership when needed, especially in critical design decisions.
• Foster strong relationships with vendors and ensure continuity of operations across platforms.
  Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
  Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.