Responsibilities:

• Lead Salesforce technical architecture and solution design across complex implementations
• Design scalable solutions across Sales Cloud, Service Cloud and Experience Cloud
• Run technical discovery and architecture workshops with customers
• Translate business requirements into practical Salesforce technical designs
• Take an out-of-the-box-first approach and avoid unnecessary custom development
• Design solutions across automation, security, data models, integrations and custom development
• Provide technical direction to Salesforce Developers and Consultants
• Review builds and technical designs to ensure quality, scalability and maintainability
• Identify architectural risks, dependencies and technical trade-offs early
• Challenge requirements where there is a better or more sustainable approach
• Maintain ownership of the technical integrity of the solution throughout delivery

Experience:

• Strong experience working as a Salesforce Technical Architect, Solution Architect or senior technical lead
• Deep understanding of Sales Cloud and Service Cloud
• Strong experience working with Experience Cloud
• Excellent understanding of Salesforce architecture, design patterns and platform limitations
• Experience designing complex security models, automation and data structures
• Strong knowledge of Salesforce integrations, APIs and integration patterns
• Good understanding of Apex, Lightning Web Components and custom development
• Ability to determine when configuration should be used versus custom development
• An out-of-the-box-first mindset with a focus on simple, scalable solutions
• Strong stakeholder management and the ability to explain complex technical concepts in straightforward language
• Comfortable challenging customers and providing clear technical recommendations
• Someone who takes ownership of the outcome rather than simply producing architecture diagrams