SALON CUSTOMER EXPERIENCE SPECIALIST

The role of the Salon Customer Experience Specialist is to provide an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.

CLIENT EXPERIENCE

• Helps drive the client experience while maximizing sales potential of each client
• Ensures proper scheduling and continuing appointments, including walk-in clients, booking and re-booking
• Asks appropriate questions to determine client’s needs,
• Follows current Salon selection process to match new client to Salon Professional’s strengths to maximize client satisfaction and sales potential, and schedules accordingly
• Offers all Company programs, including credit and rewards, to all clients, offering them all benefits JCPenney has to offer and opening up more potential to purchase and enhance the overall client experience

QUALIFICATIONS:

• Passion for Salon: A love for product and salon services. An understanding of the client’s benefits from products and a variety of salon services.
• Results: Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; act with energy and urgency.

RECEPTIONIST DUTIES

• Performs registration of clients, answers phones (utilizes scripted telephone response to enhance the client’s Salon experience)
• Handles client complaints, exchanges, refunds and adjustments, and cashiers within established guidelines
• Maintains and updates automated client records including lab data and release forms