JOB DESCRIPTION:

We are looking for a friendly, professional, and organized Salon Receptionist to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming environment, providing exceptional customer service, and ensuring smooth salon operations. If you have excellent communication skills, a passion for the beauty industry, and a positive attitude, we’d love to hear from you!

QUALIFICATIONS:

• Previous Experience: Previous experience as a receptionist, customer service, or administrative role, preferably in a salon, spa, or related industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact positively with clients, staff, and vendors.
• Organization: Strong organizational skills and attention to detail to manage appointments, client records, and the reception area.
• Technology Proficiency: Comfortable using salon booking software, point-of-sale systems, and basic office equipment (computers, phones, etc.).
• Multitasking Ability: Capable of managing multiple tasks at once, including answering the phone, greeting clients, and managing appointments during busy periods.
• Professionalism: A polished appearance and the ability to maintain a calm, friendly, and professional demeanor at all times.
• Sales Skills: Ability to promote and upsell products and services effectively.
• Team Player: Ability to work collaboratively with salon staff to ensure a seamless experience for clients.

PREFERRED SKILLS:

• Knowledge of salon software (Short-cut) or willingness to learn.
• Previous experience in a beauty-related environment (salon, spa, wellness center, etc.).
• Basic understanding of salon services and products to answer client questions and provide recommendations.
• Bilingual abilities are a plus, but not required.
  Job Type: Full-time
  Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• Salon receptionist: 1 year (Required)

• Greeting Clients: Welcome clients with a warm and friendly demeanor, making them feel comfortable and valued upon entering the salon.
• Appointment Management: Schedule, confirm, and reschedule client appointments, ensuring the salon’s booking system is up-to-date.
• Client Check-In/Out: Assist clients with checking in and out, processing payments, and providing receipts.
• Customer Service: Answer phone calls and emails, address inquiries, and handle any issues or concerns promptly and professionally.
• Product Sales: Promote and sell salon products, upsell additional services, and provide information about services offered.
• Salon Maintenance: Ensure the salon’s front area, reception desk, and client waiting area are neat, organized, and welcoming.
• Client Records Management: Keep accurate client records, including personal information, appointment history, and any special requirements.
• Communication with Staff: Coordinate with salon staff to ensure smooth service delivery, manage scheduling conflicts, and provide updates to stylists or technicians.
• Cash Handling: Process payments via cash, credit card, or mobile payments and keep track of cash flow accurately.
• Managing Salon Supplies: Assist in monitoring and maintaining inventory for salon products and supplies.