CUSTOMER SERVICE (PRIMARY FOCUS)

• Handle all client enquiries via WhatsApp, calls, and messages in a warm, luxury, and professional tone.
• Understand client needs and guide them to the right services (e.g., clarifying details for nails, facials, or massage bookings).
• Create and manage bookings through the ERP system, ensuring accuracy of services, technician assignment, and time slots.
• Provide pricing information and package/offer details to clients.
• Follow up with clients for booking confirmations, reminders, and post-service feedback.
• Handle complaints or issues promptly, escalating when necessary, while maintaining a service-first approach;

SKILLS & COMPETENCIES REQUIRED

• Excellent communication skills in English (Arabic is a plus).
• Strong customer-first attitude with a luxury service approach.
• Ability to handle high-volume WhatsApp chats while keeping responses accurate and timely.
• Tech-savvy: comfortable with ERP systems, WhatsApp Business tools, and booking software.
• Multi-tasking and organizational skills to handle both online customer service and in-person reception (if needed).
• Calm, solution-oriented, and professional under pressure.
  Job Types: Full-time, Permanent
  Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Salon : 3 years (Required)