BACKGROUND

Lancaster Gate Assistance was formed in May 2022 and provides market leading claims services to the motor industry, with specific focus on 2-wheel vehicles.
We thrive on providing innovative claim solutions to the wider motorcycle insurance industry and their customers. Our network of repair and logistics centres enables us to deliver a hire bike anywhere in the UK within 24 hours and our repair capability is unrivalled.
As part of a group, Lancaster Gate partners with Lexham Insurance Consultants Ltd who are a leading independent insurance broker in the UK, CAM Legal Services Ltd a firm of personal injury claim lawyers and LXM Management Ltd who provide financing options.
We’re looking for a Salvage Administrator to join our fast-growing team in Dudley, West Midlands.

KEY ACCOUNTABILITIES

• Purchase of motorcycle salvage
• Answering and handling calls in a timely and efficient manner.
• Scanning and handling of V5’s and other confidential documents.
• Ensure compliance with company policies and regulations.
• Communication will be core to your role
• Other critical elements of this role include the ability to prioritise effectively as
• well as to identify and champion business improvement opportunities, removing
• any barriers to great performance.
• Build and maintain excellent, value-adding working relationships with
• immediate colleagues across the Lexham Group to explore new ideas and
• developments alongside sharing best practice.
• Any other duties commensurate with the level of responsibility of this role.

EXPERIENCE & REQUIREMENTS

• Strong attention to detail and analytical skills
• Excellent customer service, communication and interpersonal skills
• Proven ability to work under pressure and manage multiple priorities in a fastpaced
• environment.
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel.
• Strong team player with the ability to work to own initiative.
• Although a credit hire/claims background would be great, if you have a proven passion for customer service and the drive to learn we can help with the rest.
  Job Types: Full-time, Permanent
  Pay: From £23,973.04 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In perso

This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised.
As a Salvage Administrator, you and your team will be responsible for the purchase of motorcycles that have been written off. You will ensure efficient pro-cessing of the salvage inventory, administration, proper documentation, and adherence to regulations governing salvage operations. Additionally, you will coordinate with customers, third party engineers, recovery agents and general visitors to ensure that their visit is smooth and complies with GDPR and company protocols.
Working closely with the claims team you’ll play a crucial role in continued success in the salvage team.