JOB SYNOPSIS

Sam’s Place is seeking a mature, responsible, dynamic individual to supervise the coffeeshop and the participants in our Youth Program. This is a casual position, with up to three shifts a week. Must have availability during weekday afternoons.
Sam’s Place is a Social Enterprise that is owned by Mennonite Central Committee Manitoba. It runs a Youth and Young Adult Work Experience Program that provides opportunity for youth and young adults, often facing barriers, to develop employable skills and gain experience for their future in the work force.
The Café Supervisor provides quality customer service to Sam’s Place customers. They will lead the team through customer interactions and be responsible for equipping and overseeing all team members on the floor. The Café Supervisor will be trained to make café style drinks on the espresso bar and prepare and serve customer orders. They will become familiar with our Point of Sale and delivery systems. They will be tasked with training participants and volunteers in the Front of House and reporting participant progress to the Program Coordinator. They will also be tasked with working the food line in the kitchen if needed. They will be required to open and close the café, preparing the space at open and cleaning up the space at close. The Supervisor must be comfortable working with folks who have different learning abilities. As is the nature of the Sam’s Place Program, folks who are experiencing barriers to employment will be prominent members of the team in which the Supervisor will lead. Patience and understanding will be key characteristics of the right candidate.

QUALIFICATIONS

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

This position is only available to individuals aged 18 and older, who are living in Winnipeg, are legally entitled to work in Canada, and have a valid Social Insurance Number. This position is grant funded. Only qualified candidates will be contacted to arrange an in-person interview. Reference checks will be performed on potential candidates post interview. A Criminal Record Check and Vulnerable Sector Check will be required for the selected candidate.

• Must be 18 years of age or older.
• Excellent interpersonal and communication skills.
• Customer service experience in either the food service or retail industries.
• Experience working in a team dynamic with a variety of different abilities.
• Strong problem solving and money handling skills.
• Attention to detail, willingness to go the extra mile, and superior organizational skills.
• Supervisory or team leadership experience an asset.
• Experience working on a volunteer team an asset.
• Able to work afternoons.

LOCATION DESCRIPTION

Winnipeg is a vibrant city nestled at the confluence of the Red and Assiniboine rivers, celebrated for its rich cultural diversity and dynamic arts scene. Home to approximately 850,000 residents, the city is known for its welcoming and inclusive atmosphere, thriving festivals, museums and galleries.
Our office is in the historic Exchange District, a picturesque area renowned for its stunning early 20th-century architecture and as a community hub for trendy boutiques, art galleries and some of the city’s best restaurants and cafes. Within walking distance, you will find The Forks, a National Historic Site and popular gathering place offering year-round entertainment, including markets, restaurants and recreational activities along the scenic riverfront.

• Provide quality customer service to Sam’s Place customers.
• Train and mentor Program Participants, who will be working the floor alongside mentors and staff.
• Provide supervision and leadership to Sam’s Place team.
• Process orders and payments for in person and over the phone orders.
• Run the espresso bar and make espresso-based drinks for customer orders.
• Field and respond to participant questions and customer requests about product and service offerings.
• Open and close the Point-of-Sale system, providing a closing report each day.
• Open and close café, dependent on the day.
• Provide support to evening events and event coordinators as necessary.
• Diligently fulfill cleaning responsibilities.
• Connect with the Sam’s Place Program Coordinator as necessary.
• Other daily operational tasks as assigned.
• Physical Demand: Able to stay on feet all day. Able to work with hot water (preparing drinks, washing dishes).