PAY: $30.00 + PER HOUR BASED ON EXPERIENCE

Location: On-site Englewood Cliffs, NJ 07632

JOB DESCRIPTION:

• Perform root cause analysis and define corrective actions to resolve complex customer issues
• Analyze case data and identify trends or recurring issues
• Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
• Lead and manage projects, with or without sub-teams, to implement corrective actions and improvements
• Collaborate with internal and external teams to accomplish tasks
• Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.

QUALIFICATIONS:

• Extensive experience with root cause analysis and corrective actions (Lean Six Sigma green belt preferred but not required)
• Fluent in Korean with both written and verbal skills
• Experience with continuous improvement/process improvement
• Experience in leading projects and reporting to management
• Excellent organizational skills
• Able to prioritize tasks independently with minimal supervision
• Excellent communication skills (verbal and written)
• Self-driven, flexible, dedicated individual -
• Team player
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• 4+ years of customer service-related experience
• College degree

Please refer the Job description for details