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The SAP Analyst Supply Chain/Order to Cash, is the team lead responsible for supporting and optimizing order-to-cash processes, with SAP solutions at the core. This role involves exposure to all areas of SAP Order-to-Cash (OTC), including Available-to-Promise (ATP), Order Management, Pricing, Delivery Scheduling, Shipping, Invoicing, and EDI Interfaces, analyzing business requirements, designing high-level solutions and estimates, and configuring SAP across the order-to-cash area.
Duties and Responsibilities of the Position
- Lead end-to-end SAP SD/OTC process design, including order management, pricing, shipping, billing, and accounts receivable.
- Configure SAP SD module components, such as sales order types, item categories, schedule lines, pricing procedures, condition techniques, and copy control.
- Optimize ATP logic for real-time availability checks, considering stock levels, planned receipts, and lead times to confirm delivery dates. Collaborate with supply chain teams to optimize ATP logic for real-time availability across warehouses.
- Troubleshoot integration issues between SD billing and FI/CO for accurate account determination and revenue posting.
- Troubleshoot tax integration issues with Vertex.
- Support Electronic Data Interchange (EDI) interfaces for OTC processes, such as inbound sales orders (e.g., EDI 850) and outbound invoices (e.g., EDI 810).
- Troubleshoot EDI issues, including mapping errors, IDoc failures (e.g., ORDERS, INVOIC). Collaborate with middleware teams (e.g., Biztalk) to resolve connectivity issues with trading partners.
- Validate EDI data accuracy for orders, invoices, and advance shipping notifications (ASN) to ensure compliance with partner requirements.
- Support testing and onboarding of new EDI partners, ensuring seamless integration with SAP SD.
- Facilitate workshops to gather business requirements, perform fit-gap analysis, and map solutions to client needs.
- Lead cross-functional teams, coordinating with FI/CO, MM, PP, and WM consultants to ensure seamless module integration.
- Partner with business stakeholders, including sales, customer service, and supply chain teams, to translate requirements into functional and technical solutions.
- Provide training and support to end-users and power users on SAP SD/OTC processes.
- Analyze and resolve complex issues in OTC workflows, including pricing errors, billing discrepancies, and ATP-related delivery delays.
- Recommend process improvements to enhance efficiency, accuracy, and customer satisfaction, such as automating order processing or optimizing ATP calculations.
REQUIRED EXPERIENCE AND EDUCATION
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 6-8 years’ relevant experience or equivalent education and/or experience.
- 5+ years SAP hands-on experience preferred.
- Demonstrated experience and understanding of ERP systems, including a solid understanding of the system development life cycle, application development dynamics, and IT best practices.
- Advanced knowledge of SAP business processes and core SAP modules preferred.
- Hands-on experience with SAP ECC 6 and SAP S/4HANA 2021 or newer preferred.
- Involvement in large-scale SAP implementations or transformation initiatives preferred.
- Direct participation in an ECC to S/4HANA migration project preferred.
- Technical SAP knowledge of: ABAP programming, BAPI, BAdI, IDOC, batch input, SAPscript, Smart Forms, LSMW, job scheduling, and OSS note implementation.
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