Job no: 570512
Work type: Full Time
Location: Homebush West

Categories: Information Technology

• Opportunities to make discounted purchases on a great range of products
• Based at Homebush West, free on-site parking or a 10 minute walk from Flemington station
• Experience working within a diverse, unique, and successful global organisation

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

Harvey Norman’s IT Department delivers innovative, strategic technology solutions and critical projects that support both the Australian business and the global Harvey Norman network with scalable, consistent services.
Reporting to the SAP Basis Manager and based at Harvey Norman’s Corporate Office, your primary focus will be BAU support across the SAP landscape, ensuring best-practice architecture, resolving technical issues, and optimising application performance.

Responsibilities will include;

• SAP application installation, upgrades, and regular maintenance.
• Incident management & management of scheduled tasks.
• Managing application documentation, backups, and disaster recovery processes.
• Provide SAP Basis support and coordinate Basis requirements for projects with other infrastructure teams.
• Oversee all change projects related to the SAP landscape.
• Assist in development requests & functional system analysts.
• Manage environment variation within agreed tolerances.
• Manage all technical responsibilities related to upgrades, support packs, and OSS note applications.
• Troubleshooting and resolving SAP application and database integrity and performance issues.
• Performance Tuning using appropriate monitoring and troubleshooting tools.
• Providing proactive guidance and mentoring to the other BASIS members in the team
• Provide on-call based support for priority-based incidents.