WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The focus of this position is to help customers consume SAP Business Data Cloud (SAP BDC) within their application projects as the cloud platform-of-choice. BDC is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.
The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.
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Empower customer success: Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team.

• Be a strategic advisor: Guide customers in their digital transformation by analyzing big-picture goals and offering expertise in technical and business architectures.
• Orchestrate resources: Serve as the primary strategic point of contact, aligning SAP and customer efforts per the SAP BDC engagement model.
• Customize solutions: Evaluate technical needs, create consumption plans, and recommend tailored SAP solutions aligned with SAP’s strategy and roadmap.
• Advocate for your customers: Act as the voice of the customer within SAP, collaborating with internal stakeholders across diverse teams and departments.
• Utilize premium services: Deliver exceptional service experiences, including managing premium subscriptions where applicable.