WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The key role is to act as SAP BTP AI Solution Adoption and Consumption Advisor (f/m/d) to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint through Business AI solutions via the Business Technology Platform. Focused on Adoption and Consumption, the Customer Adoption Advisor (f/m/d) will specialize in SAP BTP AI, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance.

Key Responsibilities:

• Act as an SME for usage and value realization of the SAP BTP AI solutions by providing functional expertise on how to best integrate, extend and deliver on desired business value.
• Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc.
• Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.
• Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs (Premium and Standard).
• Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
• Deliver exceptional experience remotely and onsite with customers when needed.