WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SUMMARY

The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting > 8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.
The focus of this position is to join the BTP Customer Success Manager (CSM) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organization.

RESPONSIBILITIES

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based plan, and drive a mutual understanding of IT-Architecture and business value.
• You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• BTP-CSM Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

ROLE REQUIREMENTS

You will excel in this role if you:

• Have 5-6 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project, Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• Have excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP, Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. Certifications in enterprise architecture are a plus.
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft
• Azure, Amazon Web Services, Google Cloud, etc.)
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
• Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• Can continuously learn and adapt to the unique business and cultural practices of each region/country.
• Have a strong customer service mindset and customer empathy.
• Have a passion for learning new technologies and enjoy problem solving.
• Thrive in a dynamic team-based environment and can guide new team members into the role.
• You are fluent in English and Italian.