WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

QUALIFICATIONS

Education, Experience & Training required:

• Bachelor’s degree in Computer Science or a related technical field.
• 6 months to 2 years of experience in customer-facing roles such as services, support, consulting, or software implementation.
• Practical experience with API-based and/or file-based integrations.
• Familiarity with Web services and data formats such as JSON, CSV, XML, and XLS.
• Familiarity with at least one API Development platform such as Postman, Insomnia, Bruno, etc
• Working knowledge of programming languages, including JavaScript and Python.
• Experience with financial applications and accounting processes is a plus.
• Background in software development/development experience is a plus.
• Must be able to pass a background check.

Job Specific Specialized Knowledge & Skills: (in order of priorities)

• Exceptional written and verbal communication skills in English
• Strong technical consulting, analysis & problem-solving skills
• Strong organizational skills and ability to deliver on commitments.
• Excellent presentation skills
• Project management skill is a plus
• Good computer skills/Microsoft Office knowledge
• Basic knowledge of the SAP Concur software product is a plus.
• Ability to persuade and influence.
• Ability to address and manage through ambiguous situations - assess situations, problem solve, and make decisions.

• Serve as a subject matter expert in SAP Concur data integration and core products, advising customers on best practice configuration and integration.
• Lead data integration projects end-to-end, from initial contact through implementation and transition to support, following SAP Concur’s project methodology.
• Manage project deliverables, schedules, milestones, and budgets to ensure timely and successful delivery.
• Support customer testing and troubleshoot issues related to connectivity, data transformation, and data posting.
• Provide consistent project updates to SAP Concur project managers and/or customers via reports and status calls.
• Build strong relationships and communicate effectively with customers and stakeholders, both internal and external.
• Handle support cases from intake through resolution or appropriate escalation to R&D.
• Meet SLA and KPI targets for case resolution.
• Stay current on SAP Concur products, implementation standards, and methodologies.
• Follow all corporate policies, including those related to data security, compliance, and auditing.