SAP Concur Service Coordinator with French (limited full-time)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.

Quick facts about SAP Concur:

• Founded 1993
• Employs over 6900 people worldwide
• Serving over 52 million of users within 43k clients in more than 150 countries
• Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
• Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services

We are group of 20 multicultural individuals with more than 9 different nationalities. Last year, we onboarded from our Prague office customers located on different markets such as France, Nordics, Germany, Austria, Switzerland, Italy, South Africa and provided them excellence in customer service delivery.
We also love gathering and spend time together for team breakfasts, barbecues on our roof top terrace, by participating to sportive activities like the Spartan race, attending activities organized by our “Team connection” or simply catch up around a few beers after work on Fridays!

We are looking for passionate individuals whose responsibility will be to welcome our new SAP Concur customers and start building the relationship with them after the sales cycle. You will initiate the implementation process and prepare them for their SAP Concur implementation.

When our clients are implemented with our services you will serve as the primary point of contact for client portfolio, coordinating internal teams to deal with client´s escalations and requests. You will also be working in a team providing ongoing guidance and best practice advice to a portfolio of more than 300 clients from all around the world. No routine guaranteed!

• Onboard new customer or partner projects: facilitate data gathering for the implementation project
• Validate and define expectations and scope of work
• Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services
• Escalation management : coordination and documentation of customer escalations
• Triage: review and route client queries and service requests to appropriate teams
• Manage the project transition processes between Services and Support
• Assist with the onboarding activities for new members (training and knowledge transfer)
• Any other similar task or responsibility as may be reasonably required

Sounds demanding? Don’t worry! We will support you by:

• Providing you an extensive training.
• Giving you the opportunity to learn from the most experienced mentors.
• Assigning you a dedicated “Buddy” starting from Day 1

We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.