Job Title: Senior Application Support Analyst – SAP ECC 6 (Hybrid)
Location: Montreal, QC / Milton, ON
Job Type: Full-time, Permanent
Work Model: Hybrid (3 days onsite per week)

ABOUT US:

We are a leading organization in the [industry/sector], committed to leveraging cutting-edge technology to optimize business processes and drive innovation. As part of our ongoing digital transformation, we are seeking a highly skilled and experienced Senior Application Support Analyst specializing in SAP ECC 6, with a strong focus on Materials Management (MM) and Warehouse Management (WM), and expertise in Sales and Distribution (SD) as a key priority.

JOB DESCRIPTION:

As a Senior Application Support Analyst, you will play a critical role in providing technical and functional support for our SAP ECC 6 system, ensuring the smooth operation of core business processes. You will collaborate closely with business users, technical teams, and stakeholders to resolve issues, implement enhancements, and optimize workflows.

REQUIRED SKILLS & QUALIFICATIONS:

• Education: Bachelor’s degree in Information Technology, Business, or a related field. SAP certifications are a plus.
• Experience:
• Minimum 5+ years of hands-on experience supporting SAP ECC 6, with deep functional knowledge in:
• Materials Management (MM)
• Warehouse Management (WM)
• Sales and Distribution (SD) (preferred over other optional modules).
• Strong understanding of business processes related to procurement, inventory management, warehouse operations, and sales order processing.
• SAP Expertise: In-depth knowledge of SAP ECC 6 architecture, configuration, customization, and troubleshooting within MM, WM, and SD modules.
• Problem-Solving Skills: Proven ability to diagnose, troubleshoot, and resolve complex SAP issues efficiently, with a focus on root cause analysis and recommendations.
• Integration Knowledge: Experience with SAP integration points across modules (e.g., MM with SD, WM with MM) and external systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to translate technical information into business terms and vice versa.
• Collaboration & Teamwork: Ability to work effectively with cross-functional teams, business users, and technical experts to deliver solutions.
• Documentation & Training: Experience in creating technical documentation and providing user training on SAP functionalities.
• Language: Professional proficiency in English communication is required.

PREFERRED QUALIFICATIONS:

• SAP certifications in MM, WM, or SD.
• Experience in large-scale SAP implementations, upgrades, or migrations.
• Familiarity with SAP Solution Manager for monitoring and managing SAP landscapes.
  Job Types: Full-time, Permanent
  Pay: $71,444.58-$120,775.81 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

• Module-Specific Support: Provide expert-level functional and technical support for SAP ECC 6 modules, with a primary focus on Materials Management (MM), Warehouse Management (WM), and Sales and Distribution (SD).
• Incident Management: Investigate, diagnose, and resolve complex SAP-related incidents and issues, ensuring minimal disruption to business operations.
• Troubleshooting: Analyze system errors, bugs, and configuration issues, working closely with development teams to implement fixes and enhancements.
• System Enhancements: Collaborate with business stakeholders to understand requirements, identify process improvement opportunities, and configure SAP modules to meet business needs.
• Business Process Optimization: Streamline workflows and optimize processes within MM, WM, and SD modules to enhance efficiency and effectiveness.
• Change & Release Management: Support testing, validation, and implementation of system upgrades, patches, and enhancements to ensure system stability and continuity.
• Documentation & Training: Develop and maintain detailed technical and functional documentation, and provide end-user training to ensure proper utilization of SAP systems.
• Configuration & Customization: Lead the configuration and customization of SAP ECC 6 modules to align with business requirements and industry best practices.
• Integration Support: Ensure seamless integration of SAP ECC 6 with other business systems and applications.
• Proactive Monitoring: Monitor SAP systems proactively to prevent potential issues, ensuring high performance, data accuracy, and compliance.
• User Support: Act as the primary point of contact for SAP ECC 6-related issues within supported modules, providing advanced troubleshooting and support for end-users.