SAP CRM Functional Consultant with at least 8 years of hands-on experience in SAP CRM implementation, support, and enhancement projects. The ideal candidate should have deep expertise in SAP CRM modules, business processes, and integration with other SAP and non-SAP systems. French language fluency is a must.

REQUIRED SKILLS & EXPERIENCE:

• Minimum 8 years of experience as an SAP CRM Functional Consultant.
• Strong expertise in SAP CRM Sales, Service, Marketing, and Middleware.
• Hands-on experience in CRM Web UI configuration and enhancement.
• Good understanding of BAdis, User Exits, and enhancement frameworks.
• Experience with SAP CRM integration with SAP ECC or S/4HANA.
• Knowledge of SAP Fiori and UI5 for CRM applications is a plus.
• Strong analytical, problem-solving, and communication skills.
• Experience in full-cycle SAP CRM implementations and upgrades.
• Ability to work independently and in a team-oriented environment.

PREFERRED QUALIFICATIONS:

• SAP CRM Certification (preferred but not mandatory).
• Experience with SAP C/4HANA or SAP Customer Experience (CX).
• Knowledge of Agile methodologies and SAP Activate framework.

• Lead the design, configuration, and implementation of SAP CRM solutions.
• Gather and analyze business requirements to deliver effective CRM solutions.
• Configure SAP CRM modules, including Marketing, Sales, Service, Interaction Center (IC), Middleware, and Web UI customization.
• Integrate SAP CRM with other SAP modules (ECC, S/4HANA) and third-party systems.
• Work closely with business stakeholders, developers, and technical teams to optimize CRM processes.
• Conduct system testing, UAT, and end-user training for SAP CRM functionalities.
• Troubleshoot and resolve issues related to SAP CRM, ensuring minimal business disruption.
• Prepare functional design documents, business process documentation, and training materials.
• Stay updated with the latest SAP CRM advancements and recommend best practices.