We are looking for an experienced SAP Customer Service (CS) Consultant to support our clients in Singapore with implementation, support, and enhancement of SAP CS modules. The ideal candidate will have a solid understanding of service processes, customer relationship management, and integration with related SAP modules such as SD, PM, MM, and FI.

REQUIRED SKILLS & QUALIFICATIONS

• Bachelor’s degree in IT, Engineering, or a related field
• 5+ years of hands-on experience in SAP CS module
• Knowledge of SAP S/4HANA or ECC 6.0 environments
• Experience in customer-facing roles and managing support tickets
• Strong understanding of end-to-end service processes
• Familiarity with local regulatory requirements (e.g., Singapore service tax, customer data protection)
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail

PREFERRED QUALIFICATIONS

• Certification in SAP CS or S/4HANA Service module
• Experience in industries such as Healthcare, Utilities, or Manufacturing
• Familiarity with ServiceNow or ITSM tools
• Knowledge of Fiori apps related to Customer Service
• Mandarin or Malay language proficiency is a plus (for communication with regional teams)

• Analyze business requirements and map them to SAP CS solutions
• Implement and configure SAP Customer Service module including:
• Service Orders, Notifications
• Warranty processing
• Installed base management
• Service Contracts
• Provide day-to-day support and troubleshooting for SAP CS-related issues
• Collaborate with cross-functional teams for end-to-end integration (e.g., SD, PM, FI, MM)
• Conduct user training and documentation
• Perform system testing and support user acceptance testing (UAT)
• Participate in regional rollouts and upgrades
• Customize reports and dashboards using SAP standard tools
• Ensure compliance with company and regulatory standards (e.g., PDPA)