WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

CUSTOMER EXPERIENCE AND EXTERNAL STAKEHOLDER MANAGEMENT

• Build and maintain strong relationships with the client through effective communication and ensure alignment on project progress.
• Act as the customer advocate, ensuring project decisions align with their business goals and long-term success.
• Monitor customer satisfaction throughout the project lifecycle, gathering feedback and implementing improvements as needed.
• Work in a distributed environment with our international customers and requires occasional overseas travel. Monthly travel will range between 0-20% on average.

MEET YOUR TEAM

Within the North America CX Solution Area, we are the go-to team for customers seeking guidance and expertise in acquiring, implementing, operating, and expanding their CX solutions. We are driven by a passion for customer success, acting as trusted advisors and providing best practices to accelerate deployments and optimize cloud solutions. We empower our customers to leverage SAP innovations and achieve their business goals. We celebrate positive customer feedback and view the expansion of our engagements as the ultimate measure of our success. Join our team and make a real impact on our customers’ digital transformation journeys!

As a Project Manager within our dynamic North America CX Solution Area, you’ll play a pivotal role in driving the successful delivery of high-quality SAP Commerce Cloud solutions. You will oversee the end-to-end execution of eCommerce implementation projects, ensuring alignment with customer objectives, budget, and timeline. This involves planning, coordinating, and managing project activities while fostering a culture of Agile excellence. The Project Manager works closely with the project board members (Product Owner, Lead Software Developer, Lead QA Analyst, and Solution Architect) to deliver the complete solution for the customer. You will serve as the key point of contact for stakeholders, removing impediments, mitigating risks, and ensuring smooth communication across teams. This role offers the opportunity to make a significant impact on our customers’ success, requiring frequent interaction with international clients and occasional travel.