WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

• Solid hands-on experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, BOBJ, Cloud Connector
• Good to have non-Netweaver Product knowledge of Convergent Charging, Convergent Mediation, OpenText, etc.
• Strong background in managing large-scale Cloud Operations for running SAP applications, with a focus on High Availability and Performance management.
• The role demands expertise specifically managing in Outages, Incidents, Alerts, Service Requests & Monitoring, ensuring high quality delivery.
• Robust hands-on experience in SAP system upgrades, Migrations, and conversions.
• Lead key activities such as Architectural decisions, process mining, and continuous improvement initiatives to enhance the stability, performance, and scalability of SAP landscapes.
• Act as a Subject Matter Expert (SME) for complex troubleshooting and advanced incident resolution.
• Candidate should be highly adaptable, ready to take on new projects on an ad-hoc basis and capable of working in a fast-paced environment.
• Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.
• Hands-on experience with improving incident management workflows, and operational processes
• Contribute towards enhancing the vision and operational excellence of the ECS Last Line of Defence (LLD) team
• Collaborate closely with Leads in Applications, Service Engineering, and Service Operations to improve the supportability and operability of critical SAP products.
• Identify and drive Continuous Improvements for Operations across Globe
• Collaborate with Product Development and support for roadmap, feature, and bug fixes.